District Operations Director

FirstKey Homes•Orlando, FL

About The Position

The District Operations Director is responsible for overseeing the district portfolio and managing local team members. Key responsibilities include achieving financial objectives, enhancing employee engagement, and ensuring a positive experience for residents. As a collaborative business leader, the District Operations Director focuses on continuous improvement within the portfolio, developing team members, and providing effective leadership. This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

7+ years of progressive asset management or property management experience
5+ years proven management experience leading teams
Valid Driver’s License
Intermediate Technology expertise (Microsoft Office Suite)
Ability to obtain Real Estate License within 90 days of hire date
General knowledge of budgeting and financial analysis
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.
Judgment and Decision Making— Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Negotiation— Bringing others together and trying to reconcile differences.
Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Monitoring— Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Time Management— Managing one's own time and the time of others.
Management of Personnel Resources— Motivating, developing, and directing people as they work, identifying the best people for the job.
Management of Financial Resources— Determining how money will be spent to get the work done, and accounting for these expenditures.
Speaking— Talking to others to convey information effectively.
Writing— Communicating effectively in writing as appropriate for the needs of the audience.
Leadership— Job requires a willingness to lead, take charge, and offer opinions and direction.
Persistence— Job requires persistence in the face of obstacles.
Initiative— Job requires a willingness to take on responsibilities and challenges.
Achievement/Effort— Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Attention to Detail— Job requires being careful about detail and thorough in completing work tasks.
Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Nice To Haves

Experience working in a fast pace, high-growth company
Degree in Business
Yardi software expertise
Strong Customer Service acumen & Conflict Management Experience
Above average ability to communicate with others, both verbally and in writing
Experience working in a cross-functional group, project management, and/or process improvement

Responsibilities

Foster a positive and inclusive team culture by implementing engagement initiatives, recognizing achievements, and encouraging open communication to enhance collaboration and morale.
Ensure that team members adhere to company policies and procedures.
Cultivate a strong and collaborative partnership among all departments to drive the achievement of company objectives through positive interactions and shared accountability. Departments include, but are not limited to, construction, accounting, central operations, human resources, sales, and service.
Effectively manage resident services by ensuring timely completion of service requests and adherence to KPIs. This includes coordinating maintenance efforts, tracking progress, and optimizing response times to deliver high-quality service.
Foster positive resident sentiment through effective communication, prioritize positive interactions, conduct resident outreach, and manage resident escalations efficiently.
Deliver financial success by consistently achieving financial targets in service excellence, effective collections, and fostering strong resident retention.
Effectively manage property-level expenses by negotiating vendor pricing, ensuring that service-related costs are competitive, and providing support and development to service leadership.
Achieve top line revenue goals by effectively managing available inventory, fostering a strong partnership with the sales, marketing, and pricing department.
Execute company operating procedures to achieve excellence in compliance within our local market.
Maintain an active real estate license and adhere to company real estate license requirements