District Operations Coordinator

H&R Block • Pittsburgh, PA

5h

About The Position

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It’s an exciting time to be a part of H&R Block! At H&R Block, your contributions will go far beyond any job description. When you join our team, you’ll add to the momentum of a forward-thinking company - one that defined an industry and is now leading its transformation. As a District Operations Coordinator, you’ll be responsible for all operational and administrative activities for company-owned tax offices and may support multiple District General Managers (DGM) in a matrix management structure. You’ll need a strong ability to deliver actionable results that will enable the company to achieve strategic business objectives. The DGMs will look to you for consistent and effective weekly communication during scheduled 1:1s. This communication should include updates on shared goals including but not limited to: hiring and onboarding of associates (Ready to Serve), 8-week breaks, availability, vacation incentives, associate’s ability to work in multiple locations, real estate projects, financial reviews, supply orders, facility issues, visibility items, office readiness, classrooms, staffing by office (hiring tracker review), and pre-season staffing. This role supports offices located in the Pittsburgh, PA area. Candidates must live in Pittsburgh or within a reasonable commuting distance to be considered.

Requirements

• High school diploma or equivalent
• Ability to adapt to change and thrive in dynamic environments
• Effective time management and organization skills with the ability to handle multiple priorities
• Expertise in strategic thinking and planning to drive team success
• 3 years minimum related work experience
• Proficient in problem-solving and making informed decisions
• Strong ability to communicate effectively and build partnerships
• Strong leadership and team management skills
• 1-3 years supervisory/management experience

Responsibilities

• Hire and provide leadership for assigned Operational Administrative Assistants and Operations Specialists by setting and managing against performance goals, coaching, and providing development opportunities
• Manage labor and productivity to budget and business demand
• Ensure team submits timely and accurate expense reports
• Support DGM(s) through consistent and effective communication, providing updates on all operations, initiatives, and known issues
• Manage office readiness, partnering with Lead Field System Technicians to facilitate office readiness planning, location set up and tear down, real estate projects, and office upgrades
• Ensure all supplies are available to assigned offices
• Execute planograms, ensure office standards are consistently met, and manage supply ordering and distribution
• Prepare for hiring and onboarding (Ready to Serve) by assisting with hiring fairs and recruitment events
• Track and resolve issues with hiring status, offer letters, pay rate exceptions, I-9 compliance, Preparer Tax Identification Number (PTIN) applications, training requirements, and furloughs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees