District Manager

AutoZone • Garden Grove, CA

432d • $68,400 - $119,700

About The Position

The District Manager (DM) at AutoZone is responsible for overseeing the daily operations of multiple AutoZone stores within a designated district. This role focuses on driving sales growth, ensuring customer satisfaction, and maintaining compliance with company policies. The DM is tasked with hiring, training, and developing store personnel while monitoring key performance indicators such as sales, inventory, and cash flow.

Requirements

• High School diploma or equivalent.
• ASE Certified preferred.
• Demonstrates high level of integrity.
• Ability to drive customer service.

Nice To Haves

• Bilingual skills.
• Customer service experience.

Responsibilities

• Leads and supports a district culture focused on customer satisfaction, sales growth, and retention.
• Attracts, recruits, hires, trains, and develops high caliber store personnel.
• Assures fair and equal employment opportunities for AutoZoners and applicants.
• Accountable for the performance of stores in the assigned market.
• Evaluates store operations and develops tactical plans to improve store manager's overall performance.
• Develops an annual business plan for the district with individual goals for each store focused on building customer base, revenue, and controlling expenses.
• Monitors sales, cash flow, inventory, and security controls.
• Routinely and frequently visits stores and commercial accounts.
• Ensures Store Manager and Commercial Sales Manager/Specialist visits commercial accounts using the Commercial Sales Call Planner.
• Drives sales performance, maximizes gross profit margins, monitors P&L, and ensures proper inventory levels.
• Helps managers develop coaching and training plans for the store staff to provide WOW! Customer Service, enhance productivity, and market products to enhance sales and profits.
• Ensures Store Managers staff and schedule store personnel to meet customer needs, including diversity and bilingual.
• Evaluates and coaches managers on period Professional Selling and Culture Topics while visiting each store.
• Teaches managers to utilize the Individual Sales Performance and the WITTDTJR Scoreboard to increase sales.
• Reinforces and evaluates the period sales plans during store visits.
• Ensures all managers understand and uphold AutoZone's company policies, accident and loss prevention procedures.
• Ensures Store Manager is achieving or exceeding sales targets.
• Follows up on WITTDTJR meetings and action items.
• Provides performance counseling and distributes AutoZoner Action Reviews, when necessary.
• Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment.
• Ensures managers provide and maintain a safe working environment and AutoZoners practice safe behaviors; including PPE (Personal Protective Equipment).
• Adheres to and ensures AutoZoners follow AutoZone's dress code standards.
• Ability to work a flexible schedule to meet the business needs, including holidays, evenings, and weekend shifts.

Benefits

• Store discount
• Employee stock purchase plan
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Paid time off
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Motor Vehicle and Parts Dealers
• Education Level: High school or GED