District Manager

ITW • West Chester, PA

1d

About The Position

SUMMARY The District Manager is responsible and accountable for leading and directing their multiple assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position will be responsible for managing and administrating general business operations for their branch. This position provides strategic leadership and the day-to-day management of a team of field service technicians, administrative staff, and lower-level supervisory staff (where applicable). Our District Managers ensure the efficient use of their assigned budget while meeting service revenue targets through active collaboration with Finance, Sales, and Marketing. ESSENTIAL DUTIES AND RESPONSIBILITIES Developing, maintaining, and managing a highly technical field service team Oversight of installations, preventative maintenance, equipment upgrades, and updates, sales support for new systems Establishing and growing customer relationships Strategy focused on meeting or exceeding financial metrics Meeting or exceeding customer satisfaction results Talent development Increasing employee retention and engagement levels Responsible for a $6.1-$10M budget, 2-3 cost centers, and 6-10 direct reports. Span of control is between 20-50 employees. Other responsibilities or special projects not specifically listed may also be assigned. COMPETENCIES ACTION ORIENTED: Identify and seize new opportunities through strategic initiatives. Analyze performance data to recommend productivity, profitability, and customer satisfaction improvements. CUSTOMER FOCUS: Cultivate external relationships with clients and vendors, manage peer and territory-level customer relationships strategically, build solid connections, and ensure the delivery of customer-centric solutions aligned with strategic goals to reduce conflict and grow the business. BUILD NETWORKS: Recommends and makes data-driven strategic trade-off decisions within the territory. Maintains awareness of market dynamics impacting the districts. DEVELOP TALENT: Attract and select diverse and high-caliber leadership talent. Prioritize the development of others through coaching, feedback, exposure, and strategic career moves. FINANCIAL ACUMEN: Manage the P&L of the business strategically. Use financial analysis to generate, evaluate, and act on strategic options and opportunities. STRATEGIC MINDSET: Demonstrate ability to analyze data and apply to organizational strategies, drive simplification to all levels of the organization, be the point of contact for escalation concerns within the territory and be able to resolve complex issues strategically that impact current and future business needs. ORGANIZATIONAL KNOWLEDGE: Leads in keeping with ITW values and develops and maintains a working knowledge and use of the ITW toolbox. LEADERSHIP: Demonstrates strong strategic leadership skills across a team of varied skill sets and exempt/non-exempt status (e.g. coaching, talent development, performance management, discipline, etc.) FINANCE & ACCOUNTING – Intermediate knowledge of financial drivers of a business (e.g. analysis of financial statements, setting and administering a budget, expense control, pay practices and laws, etc.) CUSTOMER SERVICE – Highly professional demeanor with excellent written and verbal communication skills to positively assist and influence customers.

Requirements

• Bachelor’s degree with a minimum of 6 years of relevant experience and previous management experience is required.
• FINANCE & ACCOUNTING – Intermediate knowledge of financial drivers of a business (e.g. analysis of financial statements, setting and administering a budget, expense control, pay practices and laws, etc.)
• CUSTOMER SERVICE – Highly professional demeanor with excellent written and verbal communication skills to positively assist and influence customers.

Nice To Haves

• Sales Strategy and Customer Development
• Knowledge of an Annual Operating Plan/Long Range Plan
• Experience managing a Profit & Loss statement, cost control, inventory management, customer-facing metric management (KPI, etc.)
• Service/product knowledge for commercial food equipment
• Mechanical aptitude

Responsibilities

• Developing, maintaining, and managing a highly technical field service team
• Oversight of installations, preventative maintenance, equipment upgrades, and updates, sales support for new systems
• Establishing and growing customer relationships
• Strategy focused on meeting or exceeding financial metrics
• Meeting or exceeding customer satisfaction results
• Talent development
• Increasing employee retention and engagement levels
• Responsible for a $6.1-$10M budget, 2-3 cost centers, and 6-10 direct reports.
• Span of control is between 20-50 employees
• Analyze performance data to recommend productivity, profitability, and customer satisfaction improvements.
• Manage the P&L of the business strategically.
• Use financial analysis to generate, evaluate, and act on strategic options and opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager