District Manager – Remote Technicians (RT)
About The Position
Asurion is seeking a dynamic, high-energy District Manager to lead our Remote Technician (RT) program. Unlike a traditional retail environment, this leader will oversee a distributed workforce of mobile technicians who provide on-site tech repair and support directly to customers using company-provided vehicles. Based out of our Carrollton Corporate Office , you will serve as the strategic lead for a multi-state territory. This role requires a leader who excels in remote management, logistics, and field operations, ensuring that our "store on wheels" maintains the highest standards of operational excellence and guest satisfaction.
Requirements
- Must have a valid Driver’s License and a clean driving record, as travel is a core component of this role.
Nice To Haves
- Field Operations Experience: Proven experience managing a mobile or distributed workforce (e.g., logistics, home services, or field tech industries).
- Business Acumen: Ability to manage a complex P&L across multiple states and disparate locations.
- Logistical Prowess: Familiarity with fleet management, safety protocols, and territory optimization.
- Leadership & Communication: Exceptional ability to build culture and maintain high morale among employees who do not work in a traditional office/store setting.
- Adaptability: The ability to pivot quickly in a fast-paced, high-growth "Remote" environment.
Responsibilities
- Field Leadership: Lead and oversee a team of Remote Technicians across multiple states, ensuring peak performance in a mobile, non-traditional environment.
- Operational Excellence: Monitor fleet health, vehicle safety compliance, and inventory management for all mobile units within the district.
- Drive Profitability: Manage the district P&L, optimize labor costs, monitor fuel/maintenance expenses, and calculate monthly performance-based bonuses.
- Performance Coaching: Conduct virtual and in-person bimonthly sales meetings. Travel to various RT locations to perform "ride-alongs," providing real-time coaching on technical skills and customer interactions.
- The Asurion Way: Reinforce the Serve, Solve (Resolve), and Sell approach, ensuring technicians are not just repairing devices but also providing "Connected Home" solutions to every customer.
- Strategic Staffing: Maintain proactive recruitment and onboarding practices to ensure all mobile territories are fully staffed and technicians are road-ready.
- Data-Driven Decision Making: Use field service metrics (Arrival Windows, First-Time-Fix rates, and NPS) to identify trends and execute action plans.
- Executive Reporting: Conduct quarterly business reviews with senior leadership to report on the health and growth of the Remote Technician program.
Benefits
- Comprehensive medical, dental, vision, and life insurance.
- Paid time off (PTO), company laptop/cell phone, and ongoing leadership development training.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
1-10 employees
