Team Lead

MarketSource•Westminster, CO

23h•$65,000 - $75,000

About The Position

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful. Job Summary: The District Manager role requires meeting and exceeding client field expectations with overall district responsibility for Client Program effectiveness and client/customer satisfaction. To do their jobs effectively, the District Manager must have excellent client service skills, the ability to identify, hire, train and manage talent and the ability to lead and develop others. District Manager’s must have strong performance management and coaching skills allowing ongoing development of their retail Sales Reps. This position will be responsible for managing both full and part time retail sales reps.

Requirements

Bachelor’s Degree or equivalent required, experience in lieu of degree acceptable
3-5 years training, sales, account management or related experience and 2+ years of retail management experience required
Multi-Unit Specialty Retail management experience required
Proven record as a leader and multi-unit manager
Proficient in all MS Office suite of products; Word, Excel, PowerPoint
Must be flexible to work evenings and weekends.
Must have a valid US driver's license
Travel Required – 60% - 75% travel required to assigned stores.
Out-of-state travel required.

Responsibilities

Manages all aspects of in-store execution within assigned market, including but not limited to staffing of retail locations, retail shift scheduling and hours completion, call report compliance, active customer engagement, sales, merchandising, and inventory management
Establishes and maintains critical relationships with client and program leadership
Ensures and promotes strong relationships with the field team and program leadership to ensure communication continuity and adoption of all directives
Manages and delivers required sales productivity and guest experience through rep performance management and engagement via 1 on 1 coaching
Ensures employee satisfaction through progressive employee engagement
Manages attrition through key performance indicators
Manages performance in market to achieve all sales and customer service objectives
Works collaboratively with field sales leadership to achieve all client and program objectives
Communicates and executes launch of projects and initiatives
Participates in and delivers regular program leadership meetings
Provides regular reports to program leadership
Participates in and completes all required sales training personally and ensures all employees in market are fully trained at all times
Provides feedback on current kiosk performance, derives plan of action for future progress, and ensures execution to that plan
Provides responsibility for distribution, tracking and retention of all team resources
Identifies trends and opportunities and utilizes for continuous sales and experience improvement
Responsible for all hiring, training, and performance management of employees within market
Makes all hiring and termination decisions in collaboration with HR
Gathers intelligence through visit observation and kiosk team interviews and synthesize into strategic recommendations
Coaches and trains store management and sales representatives within the market.
Responsible for all retail operations within the assigned market