DISTRICT MANAGER

Goodwill Southeast Georgia•Savannah, GA

1d•Onsite

About The Position

As a member of the Goodwill Southeast Georgia leadership team, Retail District Managers are responsible for achieving budgeted sales, controlling departmental expenses, and attaining net contribution targets to support our mission-related services throughout local communities. This role is committed to safety, training, staff development, and accountability—ensuring consistent workplace operations that drive effective, efficient, and customer-focused retail stores.

Requirements

High school diploma or equivalent required
At least 5 years of supervisory experience in a fast-paced retail environment.
Strong leadership skills with the ability to inspire, motivate, and communicate across all levels of store personnel.
Demonstrated ability to train, coach, and develop associates.
Excellent organizational and prioritization skills to achieve results.
Strong judgment and discretion in decision-making.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Availability to respond to texts, emails, and calls after hours.
Frequent travel between district sites; valid driver’s license, insurable, with a clean driving record.

Nice To Haves

Some college coursework in business or marketing preferred.

Responsibilities

Partner with the Regional Manager to achieve budgeted sales and net income within your assigned district.
Manage key expense categories (labor, supplies, transportation, waste management) to maximize efficiency.
Educate store managers on aftermarket and online revenue opportunities.
Communicate financial performance and provide guidance to ensure teams meet budget expectations.
Read, interpret, and communicate budgets, targets, and key performance metrics.
Recruit, interview, and select retail leaders across district stores.
Step in as acting Store Manager when needed.
Monitor and adjust staffing levels to maintain labor targets.
Develop and implement training plans for new and existing associates.
Provide ongoing coaching, feedback, and recognition to drive performance excellence.
Administer annual reviews and professional development plans.
Maintain proactive communication with leadership, team members, and stakeholders.
Share updates on organizational initiatives, events, and policy changes.
Respond promptly to service, assistance, and information requests.
Promote a culture of safety across all store operations.
Conduct root-cause analysis of incidents and implement preventative measures.
Ensure compliance with OSHA, labor standards, and CPSC recall requirements.
Conduct audits to evaluate operational standards, store appearance, and customer/associate satisfaction.
Partner with Asset Protection and support departments to address facility, technology, and compliance needs.
Provide on-site training to support operational and performance standards.
Review and report data on sales, production, donations, and KPIs.
Communicate performance highlights and operational challenges to senior leadership.
Ensure all stores exceed customer and donor service standards.
Model exceptional customer service in all interactions.
Resolve customer issues and provide coaching to staff to strengthen service delivery.
Drive continuous improvement by reinforcing SOPs and innovative practices.
Support annual planning, budgets, and capital expenditure needs.
Partner with leadership to achieve strategic organizational objectives.
Champion Goodwill’s mission and identify opportunities to integrate mission-related hires into retail operations.
Represent Goodwill in the community and participate in outreach activities.
Model Goodwill’s core values daily: Commitment, Learning, Accountability, Teamwork, Integrity, and Service to Others.