District Manager - Full Time

Reformation • New York City, NY

24d • $125,000 - $160,000

About The Position

No position at Reformation is about the status quo; every team member is passionate about building a company rooted in excellence. The District Manager is a high-impact leader obsessed with using technology to create a seamless, unique interaction between our employees, customers, and the Reformation brand. Reporting to the Director of Retail, you will lead and execute all efforts required to achieve district-wide goals across our tech-enabled, vintage, and classic concepts, ensuring consistent sales and service execution in every building. Reporting to the Director of Retail, essential responsibilities include but are not limited to:

Requirements

• 5+ years of progressive multi-unit retail management experience.
• Bachelor’s degree or equivalent work experience preferred.
• Proven ability to drive business results and build a positive, high-performing team culture.
• Ability to travel 60%–70% within your regional market.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Proficient in GSuite and knowledgeable in Retail Labor Laws.

Responsibilities

• Drive Results: Consistently meet and exceed district sales goals through strategic planning and high-level execution of retail focuses.
• Strategic Meetings: Lead impactful monthly and quarterly team meetings that emphasize sales strategies, technology adoption, and operational excellence.
• Clienteling: Foster a culture of client generation and proactive engagement to maximize customer retention and brand loyalty.
• Retail Marketing: Partner with the brand marketing team to drive traffic through localized events, setting clear store-level goals and encouraging innovative programming.
• Support the new store opening (NSO) process by leading recruitment, onboarding, and training to ensure a seamless store opening.
• Inspire your teams to execute company initiatives with precision and passion.
• Uphold extraordinary service levels by requiring high NPS scores and consistent feedback across all stores in the district.
• Curate an in-store experience that utilizes our innovative technology to surprise and delight customers while building long-term loyalty.
• Lead from the front by spending approximately 75% of your time on the sales floor, coaching teams in real-time and monitoring customer interactions.
• Regularly bring new ideas to the table to drive "best in class" experiences, serving as a thought leader for the retail organization.
• Act as the ultimate brand ambassador, engaging customers with deep knowledge of our mission and products.
• Coordinate sales and service training while translating customer feedback into tangible insights for corporate partners.
• Uphold rigorous inventory accuracy through daily/weekly cycle counts and audits.
• Provide real-time, weekly feedback on technology and store operations to streamline the experience.
• Track and take action on BOH fulfillment, mis-pulls, and cycle count accuracy to drive team growth.
• Oversee inbound and outbound inventory while sustaining seamless operational procedures and effective scheduling.
• Achieve payroll goals and manage district-wide supply ordering within defined budgets.
• Ensure every store meets our high standards for maintenance, presentation, and organization.
• Conduct regular audits to ensure merchandising strategies and visual standards reflect the Reformation brand and guidelines at all times through regular store visits and audits.
• Communicate high-level district allocation needs to the Director of Retail based on sell-through, trends, and strategic business planning.
• Provide real-time and weekly feedback on product and sales performance.
• Lead the recruitment and onboarding process for all store positions, personally interviewing final candidates for every role in your district.
• Motivate and retain top talent with a goal of 10% vacancy rate; host quarterly touch-bases focused on talent succession.
• Maintain a rigorous communication cadence with weekly SM meetings and monthly meetings with ASMs and Sales Supervisors, in addition to store visits.
• Build a strong, people-centric culture that fosters high employee engagement and high-performance results.
• Execute annual reviews that provide clear paths for growth and development for all direct reports.
• Position talent for future expansion through disciplined quarterly talent planning and culture-driving incentives.

Benefits

• Eligible employees get employer-sponsored private medical, dental, and vision insurance, as well as commuter benefits to help support your travel to and from work.
• We offer competitive paid time off policies including vacation, sick leave, and company holidays for eligible employees.
• We offer retirement planning support for eligible employees, including the option to invest in Environmental Social Governance-aligned (fancy way to say sustainable) funds.
• You’ll get access to fertility care support through Carrot , and up to a $5,000 USD reimbursement for related fertility expenses after 1 year of employment.
• We care about the causes our employees care about so we donate to community efforts on a yearly basis.
• We offer a clothing discount, culture events (like our annual Ref Values week and Volunteer Time Off), you know, all the meaningful and fun stuff!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager