District Manager
About The Position
The District Manager is responsible for overseeing the performance and operations of multiple centers within an assigned district, with full accountability for P&L results. This role partners closely with Center Managers to drive operational excellence, team development, and exceptional guest experiences. What You’ll Do Lead the overall performance of assigned centers, with full ownership of revenue, expenses, and profitability Monitor business trends across the district and take action to improve financial and operational performance Recruit, hire, develop, and, when necessary, make tough decisions regarding center leadership Coach and support Center Managers in staffing, recruiting, and team development efforts Ensure consistent execution of company policies, procedures, and service standards across all locations Drive adoption and execution of training programs and service initiatives Partner with Center Managers to review monthly P&L statements and develop actionable improvement plans Maintain compliance with all federal and state labor laws and company policies Ensure every center delivers safe, high-quality care for pet guests and an outstanding customer experience Monitor and elevate sales effectiveness across the district Analyze financial reports and operational metrics to inform decision-making Support the rollout of new programs, initiatives, and operational improvements Represent and promote company services both internally and within the local community Stay connected to day-to-day operations by regularly spending time in centers, engaging with teams and customers Address and resolve customer concerns quickly and professionally Conduct routine facility inspections and partner on maintenance and improvement needs Provide leadership and support during emergency or crisis situations QualificationsWhat You Bring Strong leadership presence with the ability to motivate, coach, and develop high-performing teams Sound judgment and the ability to solve problems quickly and professionally Excellent communication and interpersonal skills A hands-on approach and willingness to be actively involved in center operations A genuine love for animals and comfort working in a pet care environment Qualifications 3+ years of multi-unit management experience Experience in pet care or a related service industry preferred Proficiency with Microsoft Office (Excel, Word) and general computer skills Bachelor’s degree preferred Additional Requirements Ability to travel 50–75% (local and occasional national travel) Flexibility to support centers seven days a week, as needed Ability to stand, walk, and move throughout centers for extended periods Comfortable working in environments with animals, including exposure to dander, cleaning agents, and related conditions
Requirements
- Strong leadership presence with the ability to motivate, coach, and develop high-performing teams
- Sound judgment and the ability to solve problems quickly and professionally
- Excellent communication and interpersonal skills
- A hands-on approach and willingness to be actively involved in center operations
- A genuine love for animals and comfort working in a pet care environment
- 3+ years of multi-unit management experience
- Proficiency with Microsoft Office (Excel, Word) and general computer skills
- Ability to travel 50–75% (local and occasional national travel)
- Flexibility to support centers seven days a week, as needed
- Ability to stand, walk, and move throughout centers for extended periods
- Comfortable working in environments with animals, including exposure to dander, cleaning agents, and related conditions
Nice To Haves
- Experience in pet care or a related service industry preferred
- Bachelor’s degree preferred
Responsibilities
- Lead the overall performance of assigned centers, with full ownership of revenue, expenses, and profitability
- Monitor business trends across the district and take action to improve financial and operational performance
- Recruit, hire, develop, and, when necessary, make tough decisions regarding center leadership
- Coach and support Center Managers in staffing, recruiting, and team development efforts
- Ensure consistent execution of company policies, procedures, and service standards across all locations
- Drive adoption and execution of training programs and service initiatives
- Partner with Center Managers to review monthly P&L statements and develop actionable improvement plans
- Maintain compliance with all federal and state labor laws and company policies
- Ensure every center delivers safe, high-quality care for pet guests and an outstanding customer experience
- Monitor and elevate sales effectiveness across the district
- Analyze financial reports and operational metrics to inform decision-making
- Support the rollout of new programs, initiatives, and operational improvements
- Represent and promote company services both internally and within the local community
- Stay connected to day-to-day operations by regularly spending time in centers, engaging with teams and customers
- Address and resolve customer concerns quickly and professionally
- Conduct routine facility inspections and partner on maintenance and improvement needs
- Provide leadership and support during emergency or crisis situations
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
251-500 employees
