District Manager

Pet Supermarket-posted 4 months ago

Full-time • Manager

Newnan, GA

251-500 employees

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Reporting to the VP of Retail, the District Sales Manager is responsible for all activities and sales results in the district. The District Manager will hire, train, and develop their management teams to attain sales growth. They will ensure district-wide customer satisfaction and product quality, while managing the territory's financial performance, and managing safety and security within the district of our teams and animals.

Ensure the district is fully staffed and maintains quality bench strength to support the needs of the business.
Create a talent pipeline by developing and maintaining proactive staffing plans for the district.
Plan & coordinate hiring through others for vacancies in stores within their district.
Work with store managers to ensure that all employees are adequately trained in procedures and product knowledge.
Control payroll expenses by overseeing the store scheduling budgeted hours.
Complete an analysis of the labor reports each pay period.
Complete annual performance evaluations of all district’s Store Managers.
Ensure performance issues are dealt with in a professional and timely manner.
Motivate, coach, develop and performance manage teams focused on the expected customer experience and selling model.
Ensure that company values are upheld and properly represented within the area.
Ensure store managers enforce all health & safety requirements.
Manage and approve vacation requests ensuring stores are always adequately scheduled.
Arrange travel for self and managers to attend company meetings and training seminars.
Complete monthly store visits to ensure store ambiance, merchandising execution, and operational standards are met.
Build relationships and drive ongoing customer satisfaction, track customer ratings and reviews and action as needed.
Monitor inventory levels in stores to ensure that company standards and tolerances are met.
Conduct regular loss prevention checks and coordinate with the Loss Prevention department.
Drive sales and create a team-oriented environment through role plays, communicating results, and the selling model.
Prepare expense reports, code expenses and submit receipts as directed by corporate.
Review profit and loss statements and determine areas of opportunity to improve and maximize bottom line profit.
Participate in loss prevention awareness by overseeing ADT reports and following up on all exceptions.
Maintain vendor relations by submitting invoices and purchase orders in a timely manner.
Regularly monitor customer service model within stores to ensure all staff interact with customers in a professional manner.
Resolve serious customer complaints and/or where the manager requires assistance.
Complete quarterly district business plans of action and annual business review.
Assist in the opening/closing/relocation/makeovers of stores as required.
Ensure that all new stores are operational upon opening.
Oversee inventory levels at stores and ensure store management is maintaining inventory levels.
Prepare and perform physical inventories ensuring accurate counts are taken.
Share best practices, successes and opportunities with the organization.

College level graduate (preferably from a Business, Retail or Marketing program and/or extensive retail experience).
Minimum of 2 to 3 years retail chain experience at a District or multi-store management level leading 10+ stores in a large retail chain.
Demonstrate strong retail visual merchandising skills.
Ability to travel, visit stores and attend meetings.
Proficiency with Word and Excel software programs.
Strong time management and prioritization skills.

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