District Manager

Thoroughbred Express Auto Wash • McMinnville, OR

80d

About The Position

The District Manager is responsible for the successful operation, profitability, and safety of washes in their District and supporting, coaching, and mentoring the Site Managers who report to them. This person will support 3-5 sites with the objective of creating consistency in operational excellence across all locations.

Requirements

• A minimum of 3 years’ experience in car wash operations, with at least 2 years as a Site Leader.
• Experience in budget management and P&L review and reporting.
• Excellent leadership and communication skills.
• A passion for developing successful teams.
• Ability to translate metrics into performance indicators.
• Organized with the ability to thrive in a fast-paced environment with competing deadlines.
• Inspires a healthy competitive spirit with managers, peers, and teams with a mindset of continuous improvement.
• Skilled in wash equipment troubleshooting and basic repair.
• Track record of providing an outstanding customer experience.
• Proven experience creating safe, healthy, and productive environments with a focus on a healthy and accountable team culture.

Nice To Haves

• Previous experience overseeing multiple sites.
• Proven understanding of Express Wash models and car wash operations and best practices.
• Understanding of pricing, subscriptions models, promotions, and developing awareness in new markets.
• Experience opening new sites.

Responsibilities

• Travel between wash sites consistently and prioritize face time with teams to offer training support and roll out operational initiatives, promotions, and product or service focuses.
• Direct business functions, including district and site goals, sales attainment, and labor targets.
• Coordinate district business operations, accounting for business activities, driving sales, and improving revenue to meet growth objectives.
• Manage operational costs, improve administration processes, and engage with vendors.
• Lead by example and showcase the standard for customer service, quality, and cleanliness.
• Create a positive, fun working environment with a culture of continuous improvement and development.
• Continuously educate wash leaders on products, services, promotions and/or operational initiatives.
• Implement policies, monitor, and motivate Site Managers, and showcase a passion for developing teams.
• Act as the district’s expert on the POS system, wash equipment, application processes, and service initiatives.
• Hire or promote, train, and evaluate Site Managers.
• Field and resolve escalated customer or employee issues, partnering with the Director of Operations, Facilities, and/or Human Resources as needed.
• Oversee Site Managers in proactively managing labor.
• Lead any other district-level operational initiatives as needed.
• Oversee preventative maintenance, troubleshooting, and support site general repairs and wash equipment.
• Perform additional duties as assigned.

Benefits

• All positions are overtime eligible, including salaried positions, to be in compliance with OR and WA laws.
• 401k plan available, but no employer contributions/match.
• Generous health benefits package for full time employees.
• Monthly bonus based on KPI metrics.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager