District Manager

MyEyeDr.-posted 3 months ago
Full-time • Manager
South Bend, IN
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As a MyEyeDr. District Manager, you will be responsible for overseeing business operations and patient service throughout all offices within your assigned district. The District Manager is responsible for providing the tools, support, and leadership necessary to deliver incremental revenue improvements; maximum office contributions through control of labor costs and COGS; and a first-class patient experience. You will deliver these results by building a positive and professional work environment that emphasizes accountability, integrity, and professional growth.

  • Drive patient loyalty and patient satisfaction to deliver maximum value.
  • Ensure that offices in the district are delivering customer service that exceeds the patient’s expectation.
  • Demand that offices proactively address patient feedback concerns in an immediate, professional manner.
  • Monitor and react to Patient Loyalty results and align office teams to the critical goal of retaining patients for the long-term health of the company.
  • Respond with urgency to any examples of inadequate service being delivered to patients.
  • Reward and recognize great examples of service within the district.
  • Work in cooperation with the Customer Service Department to resolve any outstanding patient concerns to the patient’s satisfaction.
  • Drive incremental revenue improvements by executing a plan to grow office revenues by maximizing each appointment.
  • Provide guidance and functional support to the locations to ensure that they achieve sales and patient service related goals.
  • Reinforce the appropriate in-office behaviors that drive both KPI performance and long-term patient loyalty.
  • Take appropriate actions to address office performance that detracts from revenue growth.
  • Control expenses to maximize office contributions using the P&L for the offices to make smart business decisions.
  • Analyze trends within the P&L to proactively plan actions.
  • Confirm that all office work schedules match budgetary expectations and patient service needs.
  • Proactively plan labor allocations within the district to maximize revenue.
  • Control payroll costs by monitoring reports and reviewing actual payroll results.
  • Ensure proper pricing and effective selling techniques are used to maximize revenue while controlling cost of goods (COGs).
  • Ensure all locations are in compliance with company policies and standard operating procedures (SOPs).
  • Complete District Manager monthly audit to provide updates to the Director of Retail Operations on all findings and corrective actions.
  • Report all associates concerns or questions to ensure that they are addressed in a timely fashion.
  • Proactively coordinate personnel-related matters, including recruiting requirements, disciplinary actions, terminations, etc.
  • 3 - 5 years of retail management experience, at least one of which in a high performance, high volume environment.
  • Undergraduate degree in business or related field strongly preferred.
  • Demonstrated success in providing direction and tactical support in achieving desired business results.
  • Experience in developing and supporting (mentoring) sales and professional staff to maximize their potential and abilities.
  • Demonstrated ability to understand and control confidential information with absolute discretion.
  • Ability to multi-task, set priorities and ensure that deadlines are met.
  • Strong planning and organizational skills with attention to detail.
  • Strong computer proficiency with Microsoft Office to include Word, Excel, Power Point.
  • Grow and develop your career through role specific training programs.
  • Be offered an opportunity to earn bonuses and commission.
  • Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more.
  • Participate in our Vision coverage and associate discounts on our products.
  • Participate in our 401(k) with competitive company match.
  • Accrue PTO and paid holidays from day one.
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