District Manager

About the position

As a District Manager, you’re passionate about operational excellence, providing remarkable customer experiences and driving sales! You take pride in developing and leading an effective team; motivating them to achieve desired goals. Your leadership qualities give you the edge in successfully managing a portfolio of multi-unit locations and executing company strategies without compromising on customer experiences. If this is you, you are the leader we’re looking for! We are Public Storage, established in 1972; today we have thousands of locations nationwide and recognized as the leader in the self-storage industry!

Responsibilities

• Lead an engaged team by recruiting, motivating, and retaining a dedicated team of customer-facing employees.
• Drive your team with effective communication and provide coaching on customer service and sales strategies.
• Manage physical assets including repair and maintenance systems and processes, vendor management, and cleaning standards.
• Oversee delinquent tenant processes including auctions by coaching your team to reduce delinquency rates and improve customer retention.
• Conduct monthly property audits and ensure operational standards and safety compliance are met.
• Provide a welcoming and well-maintained environment to customers through your team, effective facility maintenance, and vendor management.
• Address customer inquiries and concerns promptly in a professional manner.
• Drive business forward using analytics to identify trends, develop and implement strategies to capitalize on opportunities in your district.
• Communicate effectively with customers, colleagues, and team members.

Requirements

• Demonstrated leadership in building, developing, and retaining high-performing teams of non-exempt employees in a retail, service, hospitality, or related industry.
• Proven track record of top-tier performance.
• Experience managing operational audits and payroll budgets.
• Exceptional communication and time management skills.
• Proficient in MS Office (Excel, Word, PowerPoint, and Outlook).
• Passion for sales and customer service excellence.
• Bachelor's Degree preferred.
• Weekend availability by telephone.
• 5 work Saturdays per year required during peak season.

Benefits

• $116,000 first year annual total compensation award opportunity including base, guaranteed bonus (paid quarterly), and restricted stock units.
• Second year bonus potential increase to $20,000 performance-based bonus.
• Participation in company stock program that includes dividends paid quarterly.
• Internal promotional and career opportunities throughout the United States.
• Extensive training and coaching plans.
• Comprehensive group healthcare programs.
• 401(k) with generous employer match.
• Paid time off.
• Monday thru Friday work schedule.