DISTRICT MANAGER

Compass Group • New York, NY

77d • $150,000 - $160,000

About The Position

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

Requirements

• Bachelor’s degree preferred
• Minimum of 5 years in multi-site management of conference and reception services
• Proven success in leading hospitality-focused teams and managing client relationships

Nice To Haves

• Passion for creating memorable guest experiences
• Strong organizational and multitasking abilities
• Financial acumen and analytical skills
• Excellent communication and interpersonal skills
• Proficiency in space management and visitor systems
• High level of discretion and professionalism

Responsibilities

• Serve as the primary liaison for clients across the district, ensuring that conference and reception services consistently exceed expectations.
• Conduct regular site visits and operational audits to ensure service standards, cleanliness, and technology integration are optimized.
• Implement process improvements to enhance scheduling, space utilization, and guest flow.
• Recruit, train, and mentor management and frontline teams.
• Foster a culture of professionalism, warmth, and responsiveness.
• Develop and manage district budgets and forecasts.
• Monitor financial performance of each unit, identifying opportunities for cost optimization and revenue growth.
• Collaborate with business development teams to support new client acquisition and onboarding.
• Lead pre-opening planning, staffing, and service design for new locations.
• Ensure effective use of reservation systems, visitor management platforms, and digital signage.
• Stay current on workplace technology trends to enhance service delivery.
• Ensure consistent application of company policies and HR practices.
• Monitor performance reviews, training records, and compliance with safety and confidentiality standards.

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees