District Manager Parts & Service

General Motors • MO

81d

About The Position

This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The territory covers Missouri and parts of Illinois (Beardstown, Macomb and O’Fallon). The selected candidate must live in territory or relocate to St. Louis, MO or surrounding area. Relocation may be provided.

Requirements

• Bachelor’s Degree or Equivalent Experience
• 3-5 + years of experience leading, guiding and improving dealership fixed operations
• Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience
• Effective oral and written persuasive and informative communication skills
• Proficient knowledge of Dealership Service & Parts Operations: Automotive Parts and Service Systems, Dealer Operating Report & Fixed Analysis Tools, Dealership profit department’s structure and interconnectivity
• Consultative Selling Skills

Nice To Haves

• Successfully builds and maintains strong internal/external relationships
• Successfully Drives for Results & Drives Change Management
• Effectively demonstrates Informative and Persuasive communication skills
• Effectively works autonomously with strong Time Management & Prioritization Skills
• Effective With Timely Problem Solving
• Consistently Demonstrates Innovation and Creativity
• Consistently Demonstrates Initiative & Adaptability
• Strong Customer Orientation & Conflict Resolution

Responsibilities

• Extreme ownership of District Revenue, Retention & Customer Experience
• Serve as a trusted advisor to dealership leadership
• Responsible for driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities
• Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals
• Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic
• Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds
• Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to: resolution of SPAC/CAC/TAC cases, goodwill/warranty/policy requests
• KPIs: SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance

Benefits

• Relocation may be provided
• Comprehensive benefits package
• Opportunities for career development
• Inclusive workplace culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees