District Manager Parts & Service

General Motors

249d

About The Position

This sales professional has territorial responsibility for driving fixed operations revenue, improving the customer experience, and ensuring dealership service excellence. This GM Customer Care and Aftersales professional acts as a consultant to their assigned dealers and works collaboratively with them on the development and implementation of business plans to increase parts sales and fixed operations profitability, improve customer satisfaction and retention, maximize service Advisor and Technician training, and reduce warranty waste.

Requirements

• Bachelor's Degree or equivalent experience.
• Minimum of 2 years of experience in leading and enhancing dealership fixed operations.
• Strong automotive industry knowledge and business acumen, including service operations, warranty administration, and customer experience.
• Excellent oral and written communication skills, with a focus on persuasion and information delivery.
• Proficient in dealership service and parts operations, including automotive parts and service systems, dealer operating reports and fixed analysis tools.
• Understanding of dealership profit department structure and interconnectivity.
• Strong consultative selling skills.

Nice To Haves

• Proven ability to build and maintain strong internal and external relationships.
• Track record of driving results and managing change effectively.
• Strong informative and persuasive communication skills.
• Ability to work autonomously with excellent time management and prioritization.
• Timely and effective problem-solving skills.
• Consistent demonstration of innovation and creativity.
• Initiative and adaptability in various situations.
• Strong customer orientation with effective conflict resolution skills.

Responsibilities

• Demonstrate unwavering ownership in achieving district goals for fixed operations revenue growth, enhancing customer experience, and ensuring excellence in service training objectives.
• Monitor and analyze key performance indicators (KPIs) including parts sales versus objectives, Net Promoter Score (NPS), customer retention rates, and compliance with dealership technician training for Internal Combustion Engine (ICE) and Electric Vehicle (EV) standards.
• Effective execution of all GM Customer Care and Aftersales programs, initiatives and related activities.
• Serve as a trusted advisor to dealership leadership teams.
• Responsible for warranty administration.
• Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities / needs and GM performance goals.
• Analyze dealers' marketing and merchandising plans, providing actionable recommendations to enhance service lane traffic.
• Develop and implement annual business plans, executing effective countermeasures to address potential challenges.
• Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to resolution of Customer Assistance Cases, and goodwill or policy requests.

Benefits

• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents.
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family.
• Company and matching contributions to 401K savings plan to help you save for retirement.
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values.
• Tuition assistance and student loan refinancing.
• Discount on GM vehicles for you, your family and friends.

What This Job Offers

• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree