District Manager Parts & Service (Dallas, TX )

General Motors • Austin, TX

283d

About The Position

This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The territory covers Dallas, TX. The selected candidate must live in territory or relocate to Dallas, TX or surrounding area. Relocation may be provided.

Requirements

• 4+ years sales experience AND dealership services OR parts operations OR warranty administration
• 2+ years of experience leading, guiding and improving dealership fixed operations
• Bachelor's Degree or Equivalent Experience
• Knowledge of dealership operations
• Sales objectives
• Proficient automotive industry knowledge and business acumen including service
• Proficient knowledge of Dealership Service & Parts Operations: Automotive Parts and Service Systems
• Dealer Operating Report & Fixed Analysis Tools
• Dealership profit department's structure and interconnectivity
• Consultative Selling Skills

Nice To Haves

• Successfully builds and maintains strong internal/external relationships
• Successfully Drives for Results & Drives Change Management
• Effectively demonstrates Informative and Persuasive communication skills
• Effectively works autonomously with strong Time Management & Prioritization Skills
• Effective With Timely Problem Solving
• Consistently Demonstrates Innovation and Creativity
• Consistently Demonstrates Initiative & Adaptability
• Strong Customer Orientation & Conflict Resolution

Responsibilities

• Extreme ownership of District Revenue, Retention & Customer Experience
• Serve as a trusted advisor to dealership leadership
• Responsible for driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities
• Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals
• Responsible for analyzing dealer's marketing and merchandising plans and provide effective recommendations to drive service lane traffic
• Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds
• Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to: resolution of SPAC/CAC/TAC cases, goodwill/warranty/policy requests
• KPIs: SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance

Benefits

• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family
• Company and matching contributions to 401K savings plan to help you save for retirement
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values
• Tuition assistance and student loan refinancing
• Discount on GM vehicles for you, your family and friends

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree