District Manager Parts & Service Boston MA North

General Motors • MA

79d • $78,000 - $105,700

About The Position

This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The territory covers the North and West side of the Boston metro area. The selected candidate must live in territory or relocate to within a 50-mile radius of Boston, MA. This job may be eligible for relocation benefits.

Requirements

• Bachelor’s Degree or Equivalent Experience
• 2+ years of experience leading, guiding and improving dealership Fixed Operations
• Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience
• Proficient knowledge of Dealership Service & Parts Operations: Automotive Parts and Service Systems, Dealer Operating Report & Fixed Analysis Tools, Dealership profit department’s structure and interconnectivity
• Consultative Selling Skills
• Effective oral and written persuasive and informative communication skills

Nice To Haves

• Successfully builds and maintains strong internal/external relationships
• Successfully Drives for Results & Drives Change Management
• Effectively demonstrates Informative and Persuasive communication skills
• Effectively works autonomously with strong Time Management & Prioritization Skills
• Effective With Timely Problem Solving
• Consistently Demonstrates Innovation and Creativity
• Consistently Demonstrates Initiative & Adaptability
• Strong Customer Orientation & Conflict Resolution

Responsibilities

• Extreme ownership of District Revenue, Retention & Customer Experience
• Serve as a trusted advisor to dealership leadership
• Responsible for driving revenue growth, achieving Key Performance Indicators (KPIs) and effective execution of all Customer Care & Aftersales (CCA) programs, initiatives and related activities
• Expected to thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals
• Responsible for analyzing dealer’s marketing and merchandising plans and provide effective recommendations to drive service lane traffic
• Responsible for creating and executing annual Business Plans and implementing effective countermeasures to mitigate headwinds
• Responsible for successfully addressing and resolving aftersales customer needs, including but not limited to: resolution of Service Parts Assistance Center (SPAC)/Customer Assistance Center (CAC)/Technical Assistance Center (TAC) cases, Goodwill/Warranty/Policy requests

Benefits

• Medical, dental, vision
• Health Savings Account
• Flexible Spending Accounts
• Retirement savings plan
• Sickness and accident benefits
• Life insurance
• Paid vacation & holidays
• Tuition assistance programs
• Employee assistance program
• GM vehicle discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees