District Manager Parts and Service (DMPS) - Southeast Region

General Motors

89d • Remote

About The Position

The District Manager Parts & Service serves as a sales professional and business liaison responsible for the administration of the Sales and Service Agreements between GM and its dealers in the Orlando, FL market. The selected candidate must live in the territory or relocate to Orlando, FL or surrounding areas. This role involves consulting with dealers on business plans, executing marketing initiatives, customer retention, financial analysis, and training.

Requirements

• Bachelor's Degree or Equivalent Experience
• 2+ years of sales experience required, with a focus on dealership services, parts operations, or warranty administration
• Proven track record of achieving and exceeding sales targets and objectives
• Proven ability to build and maintain strong internal and external relationships
• Track record of driving results and managing change effectively
• Strong informative and persuasive communication skills
• Ability to work autonomously with excellent time management and prioritization
• Timely and effective problem-solving skills
• Consistent demonstration of innovation and creativity
• Initiative and adaptability in various situations
• Strong Customer Orientation with effective conflict resolution skills

Nice To Haves

• 2+ years of experience leading, guiding and improving dealership fixed operations
• Proficient automotive industry knowledge and business acumen including service operations, warranty administration and customer experience
• Effective oral and written persuasive and informative communication skills
• Proficient knowledge of Dealership Service & Parts Operations: Automotive Parts and Service Systems
• Knowledge of Dealer Operating Report & Fixed Analysis Tools
• Understanding of dealership profit department's structure and interconnectivity
• Consultative Selling Skills

Responsibilities

• Extreme ownership of District Revenue, Retention & Customer Experience
• Serve as a trusted advisor to dealership leadership
• Responsible for driving revenue growth, achieving KPIs and effective execution of all CCA programs, initiatives and related activities
• Thoroughly prepare for and conduct the standardized dealer contact process with an emphasis on dealer priorities/needs and GM performance goals
• Analyze dealer's marketing and merchandising plans and provide effective recommendations to drive service lane traffic
• Create and execute annual Business Plans and implement effective countermeasures to mitigate headwinds
• Address and resolve aftersales customer needs, including resolution of SPAC/CAC/TAC cases, goodwill/warranty/policy requests
• Achieve KPIs: SRT sales objective, NPS, Retention, STS Training, EV Training & Compliance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree