District Manager, OnStar & Loyalty-Miami, FL

General Motors • Tallahassee, FL

400d

About The Position

The District Manager, OnStar & Loyalty at General Motors is responsible for engaging and supporting automotive dealerships in Miami, FL. This role focuses on building relationships with dealer partners to promote GM's software and subscription services, enhancing customer experience and dealership profitability. The District Manager will conduct training, analyze sales performance, and act as a liaison between OnStar and dealerships, ensuring effective communication and support for product adoption and sales.

Requirements

• 2+ years in sales and customer service.
• Experience with automotive dealerships or OEMs is beneficial.
• Strong communication skills, both oral and written.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Comfortable with technology and subscription services.
• Ability to travel 60 to 70 percent of the time, including overnights.

Nice To Haves

• Bi-Lingual Spanish Speaking preferred.

Responsibilities

• Engage dealers through regular contacts and business reviews.
• Build relationships with dealer partners to promote GM software and subscriptions.
• Develop in-dealership training to onboard customers and drive product adoption.
• Communicate the benefits of OnStar and its role in enhancing customer experience.
• Act as a liaison between OnStar, GM's vehicle brands, and dealerships.
• Conduct live training or remote calls with dealer leadership on OnStar products and services.
• Analyze sales performance and implement dealer action plans for improvement.
• Support product launches and ensure effective marketing between dealers and GM.
• Monitor dealer metrics to ensure performance goals are met.
• Resolve dealer-customer satisfaction issues.

Benefits

• Paid time off including vacation days, holidays, and parental leave.
• Healthcare, dental, vision, and life insurance plans.
• Company and matching contributions to 401K savings plan.
• Global recognition program for peers and leaders.
• Tuition assistance and student loan refinancing.
• Discount on GM vehicles for employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree