District Manager, OnStar & Loyalty - Lexington, KY

General Motors • Hazard, KY

86d • Remote

About The Position

The District Manager, OnStar & Loyalty, engages dealers through regular contacts and business reviews. As an OnStar District Manager, you will build relationships with dealer partners, focusing on promoting, supporting, and coaching dealer owners, managers, sales consultants, and service advisors. Your goal is to highlight the benefits and profitability of GM software and subscriptions. You will develop in-dealership training to onboard customers across various channels, driving adoption and sales of products like GM Rewards, My GM Rewards Credit Card, OnStar safety services, customer prepaid plans, and over-the-air upgrades to enhance vehicle performance and ownership experience. This position is a field role that requires an employee to cover in-person visits daily to dealerships in their District.

Requirements

• Bachelor's degree or 2+ years of experience in the automotive industry in lieu of a degree.
• 2+ years in sales and customer service.
• Experience working with automotive dealerships and/or OEMs beneficial.
• Understanding the audience and presenting information effectively.
• Willingness to work the hours required to be effective in assigned time zone.
• Computer skills with Microsoft Office proficiency.
• Comfortable with technology and subscription services.
• Ability to travel 60 to 70 percent of the time.

Nice To Haves

• Experience working with automotive dealerships.
• Familiarity with new, used, commercial and service operations.

Responsibilities

• Clearly communicate the benefit of OnStar as GM's tech ingredient brand.
• Establish effective relationships with dealers within your assigned District.
• Act as a main liaison between OnStar, GM's vehicle brands, and your assigned dealerships.
• Build familiarity and engagement with current and future product offerings.
• Serve as subject matter expert on all things related to the My GM Rewards Loyalty program.
• Initiate and conduct live training or remote calls with dealer leadership and personnel.
• Build strong, productive relationships within GM's field team ecosystem.
• Conduct monthly sales performance analysis and implement dealer action plans.
• Support planning and countermeasures designed to meet performance targets.
• Assist in product launches to ensure streamlined marketing and advertising.
• Monitor Dealer, District, Zone, and Regional metrics.
• Resolve all dealer-customer satisfaction issues.

Benefits

• Home based employment with daily travel to automotive dealerships.
• Bonus incentive program.
• Company issued GM vehicle for work/personal use.
• Expense and Frequent Flyer reimbursement program.
• Laptop and cell phone will be provided.
• Company paid hotspot service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree