District Manager, NA Retail

kate spade new york•New York, IL

2d•$140,000 - $185,000

About The Position

Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity. Primary Purpose: The District Manager leads and drives all aspects of the Retail business for the district including customer service, clienteling, sales, team development and operations. In addition, the District Manager will ensure the modern luxury store experience is consistent in the locations within the district and partner with our buying team to provide insights on our customers and competition in the market. The District Manager is accountable to ensure the standards and values of the Coach brand are implemented with the highest level of quality and excellence. Through inspiring presence and ability to motivate teams at all levels, the District Manager will play a significant leadership role. The District Manager will cover 12 Coach Retail stores and will be based in Chicago.

Requirements

10+ years prior experience in a comparable retail environment, including 3+ years as a multi-store manager; or previous Coach management experience as a multi-store manager; comination of education and experience will be considered
Must demonstrate the ability to effectively communicate important issues related to Market to Coach Sr. Management, and partner on solutions
Pro-active problem solver – ability to assess an issue and develop action steps for resolution
Demonstrated ability to think broadly, considering all perspectives on issues, and reaching logical conclusions that best serve Coach as a whole

Responsibilities

Develops store management team within district to deliver outstanding customer experiences in all stores
Manages with integrity, honesty, fairness, and knowledge, promoting the culture, values, and vision of Coach
Plans, identifies, communicates, and delegates key responsibilities and practices to store management team to ensure smooth flow of operations within district
Reviews store environments and key business indicators within district to identify problems, concerns, and opportunities for improvement, and provides coaching to store management team to take action and achiever operational goals
Ensure the highest level of customer service is being provided in area stores
Work with Multi-Managers / Store Managers to achieve and exceed sales goals
Recognize and motivate best sellers and superb customer service, while serving as a role model for both
Interview, screen, hire, coach, and counsel Multi-Managers / Store Managers (and Associate Managers, if appropriate) in accordance with Coach policies
Delegate duties and responsibilities to foster a sense of ownership among Multi-Managers / Store Managers, and to increase efficiency of store operations
Ensure consistent management, operational practices and customer service in all stores in area
Implement Coach training programs; hold regular staff meetings, and initiate on-the-job training; supervise and train management team to develop their managerial skills
Ensure stores present merchandise in a manner that will maximize sales and achieve optimum merchandise turn, and are reflective of Coach corporate direction.
Work in partnership with store management and retail merchandising, planning, and allocation
Stay current on product range and educate staff on competitors’ products offerings
Oversee maintenance of accurate inventory records
Funnel product improvement ideas and feedback to corporate