About the position
Easy Step Enterprises is a rapidly expanding, top-performing franchisee of The Good Feet Store, America’s #1 Arch Support Store. We have over 40 locations operating in North Carolina, Virginia, DC, Maryland, Tennessee, Alabama, Florida and Ohio. We are passionate about helping our community live an active and healthy lifestyle, without their feet getting in the way. From runners to teachers, attorneys to contractors, thousands of satisfied customers have experienced reduced foot, knee, or back pain, improved balance, and a more comfortable lifestyle due to Good Feet Arch Supports. Our employees’ passion to help transform lives is felt by our customers as they are personally fit with our premium Arch Supports that are only found in our retail stores. The District Manager is responsible for the overall performance and success of a group of retail stores within a defined geographic area. They lead, mentor, and manage store managers, drive sales growth, enforce company policies, and ensure consistent customer experiences across all stores.
Responsibilities
- Develop and implement strategies to achieve or exceed sales targets.
- Analyze sales data and market trends to identify opportunities for growth.
- Collaborate with store managers to create sales and promotional plans.
- Drive customer engagement and loyalty through excellent service.
- Ensure stores comply with company policies, procedures, and standards.
- Conduct regular store audits to assess compliance and identify areas for improvement.
- Address operational issues promptly and efficiently.
- Manage inventory control, shrinkage, and loss prevention efforts.
- Foster a customer-centric culture within the district.
- Address and resolve customer complaints or issues escalated from stores.
- Monitor customer feedback and implement improvements as needed.
- Hire, train, develop, and evaluate store managers.
- Provide coaching and mentorship to enhance performance.
- Promote teamwork and a positive work environment.
- Conduct performance reviews and set goals for store managers.
- Monitor district-level financial performance, including sales, expenses, and profit margins.
- Develop and manage the district's budget.
- Analyze financial reports and make recommendations for cost-saving measures.
- Maintain clear and open communication with Director of Sales and executive leadership.
- Prepare and submit regular reports on district performance and initiatives.
- Ensure information flows effectively up and down the organizational hierarchy.
Requirements
- Strong knowledge of retail operations, merchandising, and customer service.
- Excellent leadership, communication, and interpersonal skills.
- Analytical and problem-solving abilities.
- Familiarity with retail management software and systems.
- Budgeting and financial acumen.
- Bachelor's degree in business management or related field (preferred).
- Proven experience as a District Manager or a similar role.
