District Manager in Training - Environmental Services

Healthcare Services Group, Inc. • Wilmington, NC

29d

About The Position

Our exciting District Manager-In-Training (MIT) program allows you to learn and grow at an established company with over 45 years of experience. As our newest associate, you’ll experience a custom interactive program that will guide you through hands-on and computer-based training, lasting approximately sixteen (16) weeks. The program focuses on the following areas: District Manager - Responsible for managing multiple accounts in an assigned territory according to policies and procedures and federal/state requirements. Able to perform the job assignments of the light housekeeper, heavy housekeeper, laundry worker, and personal clothing worker. Training & Development - Provides leadership, support, and guidance to ensure staff meets Environmental Services quality standards, inventory levels, safety guidelines, and customer service expectations. Weekly building tours with Account Manager to assess work quality using QCIs for documentation purposes. Reporting - Maintains accurate income and expenditures, supplies, personnel, and equipment records. Runs and reviews reports, approves payroll issues, reviews Employee Warning Notices, and assists/participates in the open enrollment process by providing information and collecting applications and waivers as necessary. Communication - Acts as liaison between building Account Manager, Administrators, and HCSG staff. Communicates all directives effectively to managers from administrators and HCSG operational leadership. Safety - Utilize protective gear in all appropriate functions. Knowledgeable in training safe and proper mixing and cleaning solutions while adhering to all safety precautions. Addresses equipment/cleaning product needs and or malfunctions in a timely fashion. Ensure the established standards, safety, and quality guidelines are met. Follow infection control and universal precautions policies and procedures to ensure that a sanitary environment is always achieved. Follow proper reporting, isolation, and handwashing procedures/techniques. Able to lead training, quality control procedures, and in-servicing of housekeeping staff. Punctuality - Consistent attendance and punctual arrival. Customer Experience - Positively represents HCSG by following instructions, being courteous, and cooperative with supervisors, co-workers, and client staff. Resident Experience - Positive, pleasant, and tactful interactions with residents, staff, and facility guests. Travel - Up to 75% of Travel is required for account/facility visits and participation in regional activities.

Requirements

• Demonstrate a positive attitude with the ability to follow oral and written instructions, and perform routine, repetitive tasks daily.
• A high school diploma or equivalent is required.
• Must be able to complete regulatory compliance courses (sanitation and safety) and identify issues and implement necessary changes.
• Capable of leading, directing, and supporting a team in a diverse environment with highly developed interpersonal, analytical, and communication skills.
• Successful P&L and budgetary management skills
• Exceptional organizational and time management skills with a proven track record of growing accounts.
• Must submit to a Motor Vehicle Check and maintain a valid driver’s license.
• Basic computer skills, including web-based reporting.
• Compliance with COVID-19 Vaccination Policies, as required by State, Local, and/or Customers.
• Must be able to lift/carry a maximum of 50 pounds, push/pull a maximum of 50 pounds, stand, sit, bend and walk for extended periods.
• Must be able to perform routine, repetitive tasks continuously.
• Must be able to work around cleaning products.
• Willingness to relocate and live in the assigned market.

Nice To Haves

• Bachelor’s degree in management or related field preferred.
• Two years of experience in Environmental Services in a healthcare environment and personnel supervision is desired.

Responsibilities

• Responsible for managing multiple accounts in an assigned territory according to policies and procedures and federal/state requirements.
• Able to perform the job assignments of the light housekeeper, heavy housekeeper, laundry worker, and personal clothing worker.
• Provides leadership, support, and guidance to ensure staff meets Environmental Services quality standards, inventory levels, safety guidelines, and customer service expectations.
• Weekly building tours with Account Manager to assess work quality using QCIs for documentation purposes.
• Maintains accurate income and expenditures, supplies, personnel, and equipment records.
• Runs and reviews reports, approves payroll issues, reviews Employee Warning Notices, and assists/participates in the open enrollment process by providing information and collecting applications and waivers as necessary.
• Acts as liaison between building Account Manager, Administrators, and HCSG staff.
• Communicates all directives effectively to managers from administrators and HCSG operational leadership.
• Utilize protective gear in all appropriate functions.
• Knowledgeable in training safe and proper mixing and cleaning solutions while adhering to all safety precautions.
• Addresses equipment/cleaning product needs and or malfunctions in a timely fashion.
• Ensure the established standards, safety, and quality guidelines are met.
• Follow infection control and universal precautions policies and procedures to ensure that a sanitary environment is always achieved.
• Follow proper reporting, isolation, and handwashing procedures/techniques.
• Able to lead training, quality control procedures, and in-servicing of housekeeping staff.
• Consistent attendance and punctual arrival.
• Positively represents HCSG by following instructions, being courteous, and cooperative with supervisors, co-workers, and client staff.
• Positive, pleasant, and tactful interactions with residents, staff, and facility guests.
• Up to 75% of Travel is required for account/facility visits and participation in regional activities.

Benefits

• FREE Telemedicine and Prescription Discount Program and an array of medical, dental, vision, and other supplemental health plans. Availability based on state.
• We take the development and education of our associates very seriously. Our promotions-from-within philosophy opens the door to a stimulating and robust career with HCSG!
• FREE access for employees and their families for health, financial, and family services to support our employees' welfare and mental and physical health.
• We strive to recognize employees who live out our Company Purpose and are committed to #GoingBeyond for our Client, Resident, and Employee Communities!
• A 501(c)(3) nonprofit formed by HCSG to serve as a charitable employer-sponsored disaster relief organization to provide emergency, hardship, and disaster assistance, to HCSG employees and their dependents or family members.
• Holidays and Vacation for eligible employees.
• Early access to a portion of your earnings anytime through PNC EarnedIt.
• Investment opportunity available to all eligible employees after two years of service.
• Transfers are available Nationwide – great for active Military and Family!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED