District Manager III

ITW•New York, NY

1d•$99,180 - $165,300

About The Position

SUMMARY The District Manager 3 is responsible and accountable for leading and directing their multiple assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position will be responsible for managing and administrating general business operations for their branch. This position provides strategic leadership and the day-to-day management of a team of field service technicians, administrative staff, and lower-level supervisory staff (where applicable). Our District Managers ensure the efficient use of their assigned budget while meeting service revenue targets through active collaboration with Finance, Sales, and Marketing. ESSENTIAL DUTIES AND RESPONSIBILITIES Developing, maintaining, and managing a highly technical field service team Oversight of installations, preventative maintenance, equipment upgrades, and updates, sales support for new systems Establishing and growing customer relationships Strategy focused on meeting or exceeding financial metrics Meeting or exceeding customer satisfaction results Talent development Increasing employee retention and engagement levels Responsible for a $6.1-$10M budget, 2-3 cost centers, and 6-10 direct reports. Span of control is between 20-50 employees. Other responsibilities or special projects not specifically listed may also be assigned.

Requirements

Bachelor’s degree with a minimum of 6 years of relevant experience and previous management experience is required.
Mechanical aptitude
Intermediate knowledge of financial drivers of a business (e.g. analysis of financial statements, setting and administering a budget, expense control, pay practices and laws, etc.)
Highly professional demeanor with excellent written and verbal communication skills to positively assist and influence customers.

Nice To Haves

Sales Strategy and Customer Development
Knowledge of an Annual Operating Plan/Long Range Plan
Experience managing a Profit & Loss statement, cost control, inventory management, customer-facing metric management (KPI, etc.)
Service/product knowledge for commercial food equipment

Responsibilities

Developing, maintaining, and managing a highly technical field service team
Oversight of installations, preventative maintenance, equipment upgrades, and updates, sales support for new systems
Establishing and growing customer relationships
Strategy focused on meeting or exceeding financial metrics
Meeting or exceeding customer satisfaction results
Talent development
Increasing employee retention and engagement levels
Responsible for a $6.1-$10M budget, 2-3 cost centers, and 6-10 direct reports.
Span of control is between 20-50 employees
Other responsibilities or special projects not specifically listed may also be assigned.