District Manager I

ITW • Milwaukee, WI

2d

About The Position

SUMMARY The District Manager 1 is responsible and accountable for leading and directing their assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position will be responsible for the management and administration of general business operations for their branch. This position provides strategic leadership as well as the day to day management of a team of Field Service Technicians, Administrative Staff, and lower-level supervisory staff (where applicable). Our Branch Managers ensure the efficient use of their assigned budget while meeting service revenue targets through active collaboration with Finance, Sales, and Marketing. ESSENTIAL DUTIES AND RESPONSIBILITIES Developing, maintaining, and managing a highly technical field service team Oversight of installations, preventative maintenance, equipment upgrades and updates, sales support for new systems Establishing and growing customer relationships Strategy focused on meeting or exceeding financial metrics Meeting or exceeding customer satisfaction results Talent development Increasing employee retention and engagement levels Responsible for a $2.5-$4M budget, 1 cost center, and 4-6 direct reports. Span of control is up to 18-25 employees. Other responsibilities or special projects not specifically listed may also be assigned.

Requirements

• High school diploma or GED with a minimum of 4 years of relevant experience; OR 1-3 Years of relevant experience with a Bachelor’s Degree
• Previous management experience is required
• Leadership – demonstrates strong strategic leadership skills across a team of varied skill sets and exempt/non-exempt status (e.g. coaching, talent development, performance management, discipline, etc.)
• Finance & Accounting – Intermediate knowledge of financial drivers of a business (e.g. analysis of financial statements, setting and administering a budget, expense control, pay practices and laws, etc.)
• Sales & Marketing – Proven selling and negotiating skills with effective sales ability and persuasiveness and marketing techniques. Demonstrates knowledge in the following skills: client interviewing, sales, cross-selling, consultative sales, proposals preparation, and presentation.
• Customer Service – Highly professional demeanor with excellent written and verbal communication skills to positively assist and influence customers.
• Basic knowledge of/working knowledge of Windows applications and Microsoft Office programs such as Teams, Word and Excel.
• Ability to read and understand safety guidelines of the business.
• Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality.
• Demonstrates a comprehensive knowledge of company products and services.
• Must be dependable, have good attendance, be punctual, and have a positive attitude.
• Prioritizes regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame.
• Demonstrated ability to communicate orally with individuals from within and outside the organization.

Nice To Haves

• Sales Strategy and Customer Development
• Knowledge of an Annual Operating Plan/Long Range Plan
• Experience managing a Profit & Loss statement, cost control, inventory management, customer facing metric management (KPI, etc.)
• Service/product knowledge for commercial food equipment
• Mechanical aptitude
• Certificates and Licenses Position/Location dependent.

Responsibilities

• Developing, maintaining, and managing a highly technical field service team
• Oversight of installations, preventative maintenance, equipment upgrades and updates, sales support for new systems
• Establishing and growing customer relationships
• Strategy focused on meeting or exceeding financial metrics
• Meeting or exceeding customer satisfaction results
• Talent development
• Increasing employee retention and engagement levels
• Responsible for a $2.5-$4M budget, 1 cost center, and 4-6 direct reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED