District Manager - DMV

Call Your Mother Deli • Washington, DC

524d • $95,000 - $95,000

About The Position

At Call Your Mother, we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO. We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES. We're hiring a District Manager in the DMV! The District Manager is a hospitality leader with a strong ability to inspire and teach others, a passion for fun food, and the management skills to help run a group of shops at Call Your Mother. You'll be responsible for team development, operational excellence, and driving financial performance across all shops in your area and for contributing to the success of the company at large. You'll be an inspirational leader for your team, nurture the next generation of leaders at CYM, and do so through our Values (“VIBES”). This role will report to the Director of Operations and oversee the daily operations of multiple locations in the DMV. Core Values & Expectations: Vibrant - Abundantly happy, fun, passionate, playful, and kind; Integrity - Promotes individuality and respect, Considerate of the brand as they seek to evolve it; Belonging - Encourages teamwork and promotes an environment of succeeding together; Energy - Leads with enthusiasm, positivity, encouragement, and confidence; Seizing The Moment - Takes initiative to grow and improve the business with communication and tools that spread the knowledge. A day in the life of a District Manager at CYM includes directly supervising our Shop General Managers (GM's) and Assistant Managers (AGM's) at several locations in the DMV, communicating the vision of Call Your Mother to managers and teams, and ensuring that our vision is executed every day in all of our shops to our highest standards. You will train our managers how to efficiently run the business, make delicious food, hire high performing team members, and serve our communities; including food quality standards, cleanliness and safety, exceptional customer service, and safe and happy work environments. You will also teach and work with GM's to create accurate schedules based upon sales forecasts and plan hiring needs for their shops, develop an internal succession plan and bench of talent at all levels of restaurant operations, and manage inventory systems to eliminate waste. Alongside the Director of Operations and our Finance team, you will conduct monthly business reviews to review P&L's, customer insights and feedback, areas of improvement, and plans to grow restaurant business. Supporting GMs in troubleshooting and managing issues related to IT, facilities and maintenance, and any emergencies will also be part of your responsibilities. You will identify team members with high potential and ensure that training plans are created and implemented in partnership with our training department to help develop our future leaders. Creating and fostering an environment of accountability and growth, meeting and exceeding profitability targets through sales, innovation, and finding efficiencies, and insisting on the highest of standards in food safety, cleanliness, organization and preparedness are key aspects of this role. Engaging in the community by participating in local store marketing events and partnerships, and being a voice of calm and confidence in high pressure situations while demonstrating leadership through adept problem solving will round out your responsibilities.