District Manager Aftersales - Charleston, WV

General Motors

1d•Remote

About The Position

Job Description: Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. The territory covers the Charleston WV. market. The selected candidate must live in territory or relocate to Charleston WV surrounding area. Relocation may be provided. The Role: The District Manager Parts and Service (DMPS) is a strategic field leadership role responsible for driving aftersales performance across a defined region. This position partners closely with dealership leadership to execute GM’s Customer Care & Aftersales initiatives, improve customer satisfaction, and grow revenue. The DMPS leverages data-driven insights, operational expertise, and consultative influence to deliver measurable results in a dynamic and evolving automotive landscape.

Requirements

Bachelor’s Degree or equivalent professional experience.
Minimum 2 years of experience leading and improving dealership Fixed Operations.
Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.
Deep understanding of Dealership Service & Parts Operations, including: Automotive Parts and Service Systems Dealer Operating Reports & Fixed Ops Analysis Tools Profit department structures and interdependencies
Consultative selling techniques
Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.
Excellent oral and written communication skills, with the ability to inform and persuade effectively.
Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.
The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.
Builds and maintains strong internal and external relationships.
Drives results and leads change with confidence and clarity.
Communicates persuasively and informatively across all levels.
Operates autonomously with strong time management and prioritization.
Applies analytical thinking to solve complex problems and make data-informed decisions.
Demonstrates strategic business planning capabilities to align dealership goals with broader organizational objectives.
Maintains a results-driven mindset, consistently pursuing excellence and accountability.
Demonstrates strong problem-solving skills by identifying root causes, developing actionable solutions, and implementing improvements that enhance dealership performance and customer satisfaction.
Demonstrates innovation, creativity, and adaptability.
Takes initiative and thrives in dynamic environments.
Maintains a strong customer focus and resolves conflicts effectively.
This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

Responsibilities

Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience.
Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment.
Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives.
Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives.
Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic.
Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds.
Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction.
Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes.
Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements.
Resolve aftersales customer concerns, including but not limited to: SPAC (Service Parts Assistance Center) CAC (Customer Assistance Center) TAC (Technical Assistance Center) Goodwill, Warranty, and Policy Requests
Monitor and deliver on KPIs including: Sales Reporting Tool (SRT) objectives Net Promoter Score (NPS) Customer Retention Service Training Standards (STS) EV Training & Compliance