District Manager (75315)

Inter-Con Security Systems-posted 3 months ago

Full-time • Mid Level

Baltimore, MD

5,001-10,000 employees

Administrative and Support Services

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The Operations Manager reports to the Director of Operations. The major responsibilities of the position include, but are not limited to, the following duties: Manage daily operational and administrative functions across multiple security contracts employing over 100 Inter-Con employees in the Waco area. Keep the Director of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner. Support the Director of Operations operational decision-making process. Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness across each site. Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption. Ensure the highest standards of conduct, appearance, performance, and training are being met at all times.

Manage daily operational and administrative functions across multiple security contracts employing over 100 Inter-Con employees in the Waco area
Keep the Director of Operations apprised of contract performance by accurately communicating status of compliance and identifying any deficiencies in a timely manner
Support the Director of Operations operational decision-making process
Develop and implement project plans for key strategic initiatives designed to improve operations capabilities and responsiveness across each site
Compile productivity and performance SLAs, KPIs, and dashboard reports to ensure metrics are captured and reported for executive level consumption
Ensure the highest standards of conduct, appearance, performance, and training are being met at all times

Preferred candidate has either an honorable military discharge, a Bachelor's degree or 5 years' experience in an operations management and project management role
Can independently develop reports, spreadsheets, diagrams, charts, graphs, and other products that may be needed (e.g. - MS Word, Excel, Access, SharePoint)
An understanding of security operations and contracts management preferred
Understand operational KPIs and ability to utilize data to drive operations
Strong interpersonal, critical thinking and time management skills
A great communicator that gets the value of teamwork
Experience in general office setting in a supervisory role preferred
Comfortable in an ever changing, fast paced, sometimes stressful environment

Technologically savvy - experienced with MS Office Suite
Working knowledge of technology driven scheduling platforms a plus
Adept in leading teams in complex problem solving
Customer Service orientation required
Able to interact in a corporate environment and effectively communicate with all levels of management
Must be flexible and possess the ability to meet deadlines in a high tempo environment
Excellent time-management, organization and multi-tasking skills required
A dependable team player with business maturity, enthusiasm, and a positive work attitude
Ability to work in a matrixed environment
A positive and upbeat team member

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District Manager (75315)

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