District Manager 4

ITW•Spokane, WA

About The Position

The District Manager 4 is responsible and accountable for leading and directing their multiple assigned branch operations to achieve ongoing service revenue growth, profitability, productivity, quality, and service levels. This position will be responsible for the management and administration of general business operations for their branch. This position provides strategic leadership as well as the day to day management of a team of Field Service Technicians, Administrative Staff, and lower-level supervisory staff (where applicable). Our District Managers ensue the efficient use of their assigned budget while meeting service revenue targets through active collaboration with Finance, Sales, and Marketing.

Requirements

High school diploma or GED with a minimum of 10 years of relevant experience; OR 7-10 Years of relevant experience with a Bachelor’s Degree
Previous management experience is required.
Leadership – demonstrates strong strategic leadership skills across a team of varied skill sets and exempt/non-exempt status (e.g. coaching, talent development, performance management, discipline, etc.)
Finance & Accounting – Intermediate knowledge of financial drivers of a business (e.g. analysis of financial statements, setting and administering a budget, expense control, pay practices and laws, etc.)
Sales & Marketing – Proven selling and negotiating skills with effective sales ability and persuasiveness and marketing techniques. Demonstrates knowledge in the following skills: client interviewing, sales, cross-selling, consultative sales, proposals preparation, and presentation.
Customer Service – Highly professional demeanor with excellent written and verbal communication skills to positively assist and influence customers.
Basic knowledge of/working knowledge of Windows applications and Microsoft Office programs such as Word and Excel.
Ability to read and understand safety guidelines of the business.
Must be dependable, have good attendance, be punctual, and have a positive attitude.
Effective organizational, leadership and presentation skills.
Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees.

Nice To Haves

Sales Strategy and Customer Development
Knowledge of an Annual Operating Plan/Long Range Plan
Experience managing a Profit & Loss statement, cost control, inventory management, customer facing metric management (KPI, etc.)
Service/product knowledge for commercial food equipment
Mechanical aptitude
Proven experience in Continuous Improvement activities (i.e. 80/20).

Responsibilities

Developing, maintaining, and managing a highly technical field service team
Oversight of installations, preventative maintenance, equipment upgrades and updates, sales support for new systems
Establishing and growing customer relationships
Strategy focused on meeting or exceeding financial metrics
Meeting or exceeding customer satisfaction results
Talent development
Increasing employee retention and engagement levels
Responsible for a $10.1M budget, 2-3 cost centers, and 10-15 direct reports.
Span of control is between 25 - 55 employees.
Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching for performance, and resolving problems.