District General Manager

H&R Block • Benton, AR

102d

About The Position

We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive place with an amazing history and a sharp focus on our future. Our connected culture is who we are and how we work together to achieve our strategies, accelerate our transformation, and achieve extraordinary results. It's an exciting time to be a part of H&R Block! We're searching for a District General Manager (DGM) who can play a vital role in leading a geographic district of our retail tax offices and growing their client bases. When you join us as a DGM, you will visit the offices in your district to ensure operational excellence and continuous business growth by leading a team and establishing and maintaining strategic sales plans, prioritization, and project management driving operational excellence. In addition, you will ensure that policies and procedures are executed and followed in each office to increase revenue profitably, control expenses, and promote client satisfaction through a consistent and positive experience.

Requirements

• Bachelor's degree in a related field or the equivalent through a combination of education and related work experience.
• Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines.
• Demonstrated analytical and problem solving skills.
• Demonstrated effective interpersonal, communication, and facilitation skills that apply to all levels of the organization.
• Effective management of field personnel to include a working knowledge of organizational planning techniques including the development of goals and objectives, staffing, and work standards.
• Emotional intelligence and the ability to work effectively with others.
• Meet IRS e-file Suitability requirements as defined by the IRS Publication 3112.
• 5 years minimum related work experience.
• Proven leadership skills.
• Strong customer relationship skills with the desire and proven ability to work in a diverse work setting.
• Understanding and previous use of a Windows-based computer system.
• Willingness to work irregular schedules.

Responsibilities

• Visit the offices in your district to ensure operational excellence and continuous business growth by leading a team and establishing and maintaining strategic sales plans, prioritization, and project management driving operational excellence.
• Execute policies and procedures in each office that increase revenues, control expenses, and promote client satisfaction.
• Accelerate business growth through implementation of a business plan, marketing, and identification of growth opportunities.
• Recruit and onboard high caliber, top-performing seasonal tax office talent and leadership for key district positions.
• Efficiently manage labor to ensure maximum productivity and profitability.
• Lead and support office leaders with end-to-end performance management of office-level associates, which includes onsite presence.
• Lead and support single and multi-unit office leaders and individual contributors, by coaching and elevating performance standards of associates through goal setting and providing timely feedback.
• Ensure all office associates are focused on connecting with our clients to provide a welcoming and personalized service.
• Foster a culture that values critical thinking and problem solving and encourage constructive feedback, engagement, inclusion and diversity at all levels.

Benefits

• Competitive compensation and benefits to support your health and well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree