District General Manager

Human Resources Team•Southborough, MA

1d•Onsite

About The Position

Established in 2009, Impact Fire Services was the vision of a group of experienced industry professionals that wanted to build a best-in-class fire protection and life safety company. Through superior customer service and technical expertise, we have developed long-standing relationships with the leading businesses in our markets. We are a full-service fire protection company, providing installation, maintenance, inspection, monitoring, and retrofit of fire safety systems. Come join a dynamic team of fire protection professionals, many of whom carry NICET and manufacturer certifications in leading brands. Impact Fire has deep experience supporting many industries including retail, healthcare, education and restaurants. Today, we operate over 52+ district offices and employ over 2,100 employees across multiple states throughout the USA. At Impact Fire Services you can learn a trade with multiple career paths in fire and life safety while benefiting from an employee focused company culture that allows you to gain mentorship and training provided by leading experts at one of the fastest growing companies in the industry. Whether you have transferable skills, prior industry experience, or are looking to start your journey, our apprenticeship programs will give you the support and knowledge you need to go further in your career. Why work with us? At Impact Fire, we are a group of hardworking, dedicated fire protection professionals committed to protecting lives and property from fire. Our cohesive team spirit and customer service-oriented culture are expressed in all that we do. We operate with the belief that every team member plays a critical role in our success. We operate in 52+ district office locations across the United States, supporting industries ranging from retail and healthcare to education and restaurants. Benefits of joining Impact Fire Services When you join Impact Fire you will receive: Competitive compensation Pay is on a weekly cycle, every Friday Career Advancement Opportunities Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays Company paid short and long-term disability Immediately vested in our 401(k) company match Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create. Exceptional guidance and support from our managers Collaborative culture & environment Robust training opportunities with company reimbursement upon achieving required licensing Apprenticeship programs for fire sprinkler, fire alarm and inspection positions Opportunity to work alongside some of the best talent in the fire protection industry Position is located at our Southborough, MA district office. POSITION SUMMARY: To manage the operations of the District Operations & Office. To provide management and oversight to the Managers of the Fire Alarm, Sprinkler, Suppression, and Hood & Duct departments. Work to achieve the financial, operational and customer satisfaction goals established by Regional Management. This position is a senior operations management position that reports to Regional and Senior Management. The District General Manager is responsible for meeting any financial and operational goals developed by Senior Management as well as developing such goals for the Impact Fire Systems teams.

Requirements

Operational management experience or comparable fire protection or commercial customer service industry experience.
Comprehensive knowledge of all product lines and services offered by Impact Fire Services.
Knowledge of all industry codes applicable to the Fire Protection and Hood Duct Divisions as well as local, state, and federal labor and workplace laws.
Competency with the Microsoft Office Suite and the ability to quickly learn the Company’s information systems applications.
Customer service experience.
Experience with or skills needed in designing, implementing, and maintaining safe working procedures.
Well-developed interviewing and hiring skills.
Strong written and verbal communication skills.
MVR checks are required for all driving positions.
Strong work ethic and professional appearance.
The ability to fit in with our culture of teamwork.
Ability to work flexible hours including weekends to meet customer requirements.
Willingness to travel out of town including overnight lodging.
Demonstrate a high level of customer service.
A strong work ethic and professional appearance.
Ability to work within a team environment.
Self-starter that can work with little to no supervision.
Strong organizational skills, positive attitude, and an ability to learn quickly.
Strong working knowledge of NFPA codes.
Ability to adhere to, implement, and always follow safety guidelines and procedures.
Possess a valid driver’s license and driving record that meets company requirements.

Nice To Haves

A four-year college degree in management or business administration or comparable experience
Industry licensing or certification of competency in fire alarms and commercial sprinkler systems
Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.

Responsibilities

Work with the Regional or Senior Manager to develop company-wide financial and operational goals
Develop financial and operational goals for Impact Fire Services Managers
Closely manage revenue and cost control; work to correct any company-wide budgetary deficiencies
Lead the technical and administrative personnel in providing a high level of customer service
Learn and ensure compliance with all applicable industry codes
Protect the company’s assets
Perform any other tasks assigned by a Managing Member

Benefits

Competitive compensation
Pay is on a weekly cycle, every Friday
Career Advancement Opportunities
Competitive benefits, including healthcare, dental, vision, life insurance, paid time off and holidays
Company paid short and long-term disability
Immediately vested in our 401(k) company match
Full-time employees participate in our Shared Ownership Program which offers a monetary bonus aligned to the company's long-term success. This program fosters an ownership mindset and ensures that every employee meaningfully shares in the success they help create.
Exceptional guidance and support from our managers
Collaborative culture & environment
Robust training opportunities with company reimbursement upon achieving required licensing
Apprenticeship programs for fire sprinkler, fire alarm and inspection positions
Opportunity to work alongside some of the best talent in the fire protection industry