District General Manager

H&R Block

18h•Onsite

About The Position

H&R Block is seeking a District General Manager (DGM) to lead a geographic district of retail tax offices and grow their client bases. The DGM will ensure operational excellence and continuous business growth by leading a team, establishing and maintaining strategic sales plans, prioritization, and project management. This role involves visiting offices to ensure policies and procedures are executed to increase revenue, control expenses, and promote client satisfaction through a consistent and positive experience. The DGM will not be responsible for doing taxes, but rather for growing the business, developing people, and managing multiple offices.

Requirements

Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.
Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines.
Demonstrated analytical and problem solving skills.
Demonstrated effective interpersonal, communication, and facilitation skills that apply to all levels of the organization.
Effective management of field personnel to include a working knowledge of organizational planning techniques including the development of goals and objectives, staffing, and work standards.
Emotional intelligence and the ability to work effectively with others.
Meet IRS e-file Suitability requirements as defined by the IRS Publication 3112.
5 years minimum related work experience.
Proven leadership skills.
Strong customer relationship skills with the desire and proven ability to work in a diverse work setting.
Understanding and previous use of a Windows-based computer system.
Willingness to work irregular schedules.

Responsibilities

Inspire operational excellence.
Lead a best-in-class team.
Visit the offices in your district to ensure operational excellence and continuous business growth by leading a team and establishing and maintaining strategic sales plans, prioritization, and project management driving operational excellence.
Execute policies and procedures in each office that increase revenues, control expenses, and promote client satisfaction.
Accelerate business growth through implementation of a business plan, marketing, and identification of growth opportunities.
Recruit and onboard high caliber, top-performing seasonal tax office talent and leadership for key district positions.
Efficiently manage labor to ensure maximum productivity and profitability.
Lead and support office leaders with end-to-end performance management of office-level associates, which includes onsite presence.
Lead and support single and multi-unit office leaders and individual contributors, by coaching and elevating performance standards of associates through goal setting and providing timely feedback.
Ensure all office associates are focused on connecting with our clients to provide a welcoming and personalized service.
Foster a culture that values critical thinking and problem solving and encourage constructive feedback, engagement, inclusion and diversity at all levels.