Administrator- District Field Operations Manager

Wake County Public Schools•Cary, NC

About The Position

Supervises and oversees the transportation operations district and the daily transportation services of the assigned district. Administers and analyzes procedures, guidelines, and criteria governing operations of the school buses as well as trains staff on these items. Actively monitors, reviews, and corrects performance issues that involve team leaders and the transportation employees that are assigned to them. Responsible for the productivity and efficiency of the assigned district. Provides professional leadership, promotes quality customer service, and makes solid and timely decisions to ensure safe and compliant transportation services.

Requirements

Comprehensive knowledge and understanding of applicable laws and Wake County Public School System (WCPSS) policies, practices, and procedures affecting transportation of students
Working knowledge of Microsoft Office, specifically with Excel; Google Apps
Ability to maintain effective and efficient school transportation services program in an assigned district, including the review of planned bus routes and schedules, and the resolution of school transportation problems on a timely basis
Ability to maintain professional and emotional control under stress. Reflects appropriate response to situations, while maintaining a professional and personal demeanor
Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback
Ability to establish and maintain effective working relationships with parent customers, school system staff, and the community.
Associates degree from an accredited college or university
Five years of school bus transportation experience
Two years of leadership and supervisory experience.
An equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered.
Hold and maintain a valid North Carolina Commercial Driver's License (CDL) with Passenger and School Bus endorsements.

Nice To Haves

Bachelor's degree from an accredited college or university
Two years of school bus transportation experience.

Responsibilities

Provides daily leadership for and supervision of the assigned district, establishes clear performance objectives, guidelines, and procedures to perform job duties.
Serves as mentor in regard to supervision, management, customer service, personnel actions, and other functions related to the position to ensure compliance with local, state, and federal laws and practices.
Coordinates recruitment, training, and assignment of district transportation personnel.
Implements changes to school bus operations resulting from changes to federal, state, and local laws and school system policies.
Recommend staff position changes, additions, or deletions to ensure the best possible level of service.
Maintains safety standards and implements a program of preventive safety which conforms to existing regulations.
Ensure all bus drivers perform their pre-trip and post-trip inspections of the bus.
In conjunction with the Routing and Logistics team, establishes and revises routes and schedules to ensure the efficient use of buses serving schools.
Prepares a daily coordination report for management showing buses and drivers utilized to provide service to students.
Coordinates maintenance program with maintenance supervisor and maintenance team leaders.
Responsible for the reporting of buses out of service, complaint sheet items, and other bus maintenance issues.
Ensure all buses within the district are clean, safe, and always inspection ready.
Reviews, recommends, and ensures accountability of personnel, equipment, and other resources needed and used by the transportation office.
Implements and monitors the full utilization of the GPS timekeeping system and reviews the payroll input prior to submitting hours for processing.
Ensures full utilization of the department’s GPS system.
Coordinates with all appropriate officials and customers in day-to-day operations.
Investigates and resolves internal and external customer concerns timely; corrects any deficiencies in operation to avoid repeated issues timely.
Promotes a high level of customer service and professionalism within the district office.
Produces, compiles, and analyzes weekly and monthly required reports, and periodic state reports as necessary for senior director and director and area field operations manager.
Submits efficiency reports to show driver absences, late buses, missed stops, routes run improperly, excess idling and other key performance items as required by management.
Responsible for the performance level of the district assigned.
Serves as a member of the inclement weather team by assessing road conditions and reporting to the area field operations manager.
Attends district meetings as it relates to transportation services to include principal meetings, community forums, and other administrator meetings.
Ensures compliance with federal, state, and local school board mandated alcohol and drug testing requirements.
Implements, distributes, and modifies, as needed, performance standards and guidelines for school bus drivers and operations.
Maintains a proper record and documentation system on employee performance.
Ensures monthly safety meetings and promotes a healthy and enthusiastic atmosphere for all employees.
Performs other related duties as assigned.