District Branch Manager

Two Rivers Bank & Trust • Keokuk, IA

145d

About The Position

The District Branch Manager is responsible for the operation, administration, and oversight of assigned branch locations within their market including product sales, customer service, team member leadership and development and overall market growth. This position's focus will be growth of consumer and business customer relationships, community engagement, and delivering a consistent customer experience.

Requirements

• Associate degree or combination of training, work experience and education.
• Five years' banking/finance sales, operations, and customer service experience.
• Experience in managing people in a goal setting environment and directing the activities of a sales team.

Nice To Haves

• Ability to maintain the highest level of confidentiality.
• Ability to follow directions and apply proper policies, procedures, and guidelines.
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast-paced environment while maintaining accuracy and attention to detail.
• Strong written and oral communication skills.
• Skills in building strong working relationships with coworkers.
• Leadership skills with success in coaching and developing employees to meet and exceed expectations.
• Sales oriented and ability to interact with customers, understand their goals and financial needs and recommend solutions.

Responsibilities

• Works directly with the Chief Retail Banking Officer to ensure branch performance levels and goals are established and directs the activities of branch personnel to obtain Bank's objectives.
• Directs the sales and service initiatives for branches within the market to meet established goals.
• Directs branch personnel in activities and behaviors to ensure prompt, accurate and dependable customer service.
• Manages customer problems and complaints and assists customers with special needs or requests.
• Works cross-functionally and develops and maintains active relationships with other business line leaders to maximize growth and profitability.
• Assesses both the competition and market opportunities on a regular basis to identify strengths, opportunities, and weaknesses.
• Actively participates in business sales calls with branch managers and lenders.
• Ensures market is adequately staffed with qualified, well-trained sales and service personnel in conjunction with Human Resources.
• Participates in hiring and performance management activities.
• Coaches, inspires, and leads team members to reach their full potential.
• Helps develop and enhance the Bank's profile in the community by executing and leading a community engagement strategy for the market.
• Responsible for staying current with and fulfilling duties of the various roles within the branch in order to assist with support and staffing as needed throughout the market.
• Understands regulatory and audit requirements and ensures branches are in compliance.

Benefits

• Competitive Compensation
• Comprehensive Healthcare
• 401K Retirement Plan
• Employee Stock Ownership Plan
• Life & AD&D Insurance
• Long Term Disability Plan
• Paid Time Off (PTO)
• Paid Holidays
• Paid Volunteer Hours
• Professional Development and Advancement Opportunities
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: Associate degree
• Number of Employees: 51-100 employees