District Asset Protection & Safety Manager

Goodwill of Central and Northern Arizona

116d

About The Position

This position provides evaluation, communication, coordination, recognition, and enforcement in the areas of safety, health, environment, and asset protection on a district level. This position works with Stores, and Corporate management to control inventory shrink, reduce damages, improve gross margin, minimize accident frequency rates on General Liability, Property, and Workers Compensation claims, improve execution of standard operating procedures (SOP), and ensure a safe environment for our customers and employees. Conducts investigations into alleged policy/procedure violations and theft, including conducting interviews and reviewing Closed Circuit Television (CCTV) necessary for same, and writing reports on information received. Physical travel to assigned and unassigned sites required on a daily basis for scheduled site visits, incident response and to maintain program standards for asset protection and safety programs. Assesses procedures throughout assigned territory to ensure the protection of all Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities, including Team Members, customers, participants, inventory, cash, and equipment.

Requirements

• Associates or Bachelor’s Degree preferred.
• At least 3 years’ experience in multi-site retail security/loss prevention.
• Use of the Wicklander Zulawski (WZ) interview training program.
• Basic OSHA Safety regulations knowledge.
• LPC and CFE certifications preferred.
• Microsoft office skills including Word, Excel and Outlook.
• Experienced in CCTV usage.
• Ability to speak and read English proficiently.
• Bilingual skills helpful, but not required.
• Ability to prioritize duties every day, managing multiple investigations/audits.
• Ability to make appropriate decisions in stressful situations.
• Ability to analyze and interpret information to identify exceptions and trends.
• Valid drivers' license and clean MVR.
• Ability to pass a background check and drug screen.

Nice To Haves

• Bilingual skills.
• Experience with loss prevention strategies.

Responsibilities

• Executes the business plan and associated Asset Protection and Safety programs that will deliver desired shrink, safety, and profit results.
• Responds to incidents at assigned and non-assigned sites ensuring asset protection and safety coverage are maintained.
• Reviews asset protection, safety, and company audits and provides all data/reports to appropriate manager.
• Conducts asset protection, safety, and organizational audits on-site and remote (CCTV).
• Ensures compliance programs are in place and effective for equipment, training, government agency compliance, asset protection, and safety programs.
• Develops great teams and partnerships by fostering good working relationships with corporate workgroups and local law enforcement.
• Partners with Store leadership, Human Resources, and internal customers to ensure internal policy and procedures are developed, improved, and adhered to.
• Works with internal customers and Company leadership to develop loss reduction strategies.
• Conducts ongoing risk assessments and outlines corrective measures.
• Responsible for embracing the Company’s commitment to customers, customer service, and safety.
• Partners with store leadership and management within an assigned territory to manage and control the asset protection and safety operations.
• Minimizes operational shrinkage by assessing exception-based reports.
• Conducts monthly and weekly inventory controls, audits of paperwork, and monthly retail units.
• Holds and maintains a valid, state-issued drivers’ license.
• Reviews and analyzes activities and records to determine compliance with Goodwill GCNA policies and SOPs.
• Initiates, conducts, and supports confidential internal/external investigations involving company assets and associates.
• Supports recovery and civil demands.
• Assists with incident investigations; prepares investigation reports including recommendations on corrective and preventive actions.
• Reviews CCTV for incidents and activity.
• Utilizes approved technology and software systems to identify, investigate, build and maintain investigations.
• Conducts physical live observations and apprehensions.
• Presents Asset Protection cases to law enforcement/courts.
• Acts as a liaison between the Stores and Corporate on all Asset Protection matters.
• Participates as a member of the District Management team in the planning, formulating, and implementation of the District missions and goals.
• Advises the District team on matters related to Asset Protection & Safety.
• Detects and resolves situations involving associate theft, abuse, or unsafe acts.
• Coordinates implementation of emergency response plans.
• Supports inventory activities by providing direction and acting as a liaison between the Stores and Corporate.
• Conducts Safety and Incident Reviews.
• Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and Innovation.

Benefits

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees