District Asset Protection Manager

The Home Depot-posted 3 months ago
Full-time • Mid Level
Atlanta, GA
Building Material and Garden Equipment and Supplies Dealers
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The District Asset Protection Manager (DAPM) is responsible for teaching, coaching, and training associates to ensure the effective execution of core Asset Protection initiatives. They are responsible for driving core programs and strategies relating to theft and fraud mitigation, operational excellence, safety, and environmental compliance in The Home Depot stores without adding complexity or tasking to the stores' operation. They must be able to multi-task across stores and gain the partnership of the District Manager, Store Manager, Store Leadership Team, APS and other store associates to achieve the goals and business objectives of the AP and Store Operations leadership teams.

  • Drive execution of the Merchandise Protection Standards (MPS), Pick Ticket, and Lockup programs.
  • Review Front End Accuracy standards to include Accuracy/Theft and Fraud initiatives and G.E.T initiatives.
  • Ensure stores are driving a safety culture by promoting safety initiatives.
  • Ensure post orders are followed and understood by 3rd Party Guards.
  • In partnership with DHRM, DM, de-escalation of serious incidents and threats of violence.
  • Teach, coach, and train store leadership and associates on theft/fraud, operational shrink and shrink mitigation initiatives.
  • Build relations and engage with Government Relations and Law Enforcement for localized support.
  • Walk and ensure safety of parking lots along with safety strategies and processes.
  • Perform timely entry of internal cases into the case management system in accordance with AP Policy.
  • Review available resources to identify key theft trends by class and SKU for internal and external theft and create solutions.
  • Conduct timely interviews for internal theft cases identified by MAPM or Central Investigations Team (CIT).
  • Timely review, approve, or reject external cases submitted by the Asset Protection Specialists.
  • Build partnerships with local law enforcement to strengthen THD's brand.
  • Daily, weekly and monthly review of business practices, exception base reporting, theft portal and AP Performance Hub.
  • Review and analyze shrink performance within the district and by store location.
  • Manage the Company's shrink reduction strategy.
  • Make hiring decisions and take disciplinary action including termination.
  • Staff and schedule AP associates to meet the needs of the business utilizing theft trends and store tips.
  • Conduct performance reviews and utilize performance management to address performance opportunities.
  • Coach and train associates on proper safety behaviors and environmental/regulatory processes.
  • Must be 18 years of age or older.
  • Must be legally permitted to work in the United States.
  • 3+ years multi-unit retail AP experience.
  • Lead a team with a focus on external/internal theft.
  • Conduct internal investigations including interviews.
  • Utilization/management of physical security and investigations systems (CCTV, Alarm, Exception Based Reporting).
  • LPC/LPQ Certification.
  • Be able to work a flexible retail schedule, supporting multi-store locations.
  • Working knowledge of Microsoft Office Suite.
  • Working knowledge of presentation software (e.g., Microsoft PowerPoint).
  • Demonstrated ability to collaborate and work effectively with cross-functional teams.
  • Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers.
  • Excellent written and verbal communication skills.
  • Licensure/certification to comply with requirements that vary by location.
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