District Administration Manager

HPC Industrial • Boston, MA

125d

About The Position

HPC-Industrial, Powered by Clean Harbors, is looking for a District Administration Manager to join their safety conscious team. The District Administration Manager will be responsible for the oversight of the District Administrative team to ensure customer satisfaction and compliance with policies and procedures. Manages customer issues and complaints for Corporate, GCC team leads and managers to support and resolve administrative escalations/questions that directly impacts billing and financial outcomes. Works with upper management and corporate departments to support branch and administrative initiatives.

Requirements

• Ability to effectively lead teams.
• Excellent computer skills.
• High School diploma or equivalent required.
• Bachelor's degree preferred.
• Alternative combinations of education and experience for 3 to 5 years may be accepted in lieu of degree.

Responsibilities

• Oversee the District Administrative team to ensure customer satisfaction and compliance with policies and procedures.
• Manage customer issues and complaints for Corporate, GCC team leads and managers.
• Support and resolve administrative escalations/questions that impact billing and financial outcomes.
• Collaborate with upper management and corporate departments to support branch and administrative initiatives.
• Assure customer satisfaction with timely and accurate responses to inquiries.
• Resolve escalated inquiries and concerns for internal customers.
• Monitor and enforce compliance with company policies and procedures.
• Provide training and guidance to staff on compliance-related documentation and paperwork requirements.
• Lead training and implementation of new systems, procedures, and strategic initiatives.
• Collaborate with operational leaders to establish and implement operations decisions that impact strategic goals.
• Support branch initiatives and events as needed.
• Travel to struggling branches to monitor improvement and provide options to resolve.
• Attend corporate meetings as needed.
• Serve as backup for District Admins and ASCs for vacations, LOAs, or increased workload coverage.
• Perform other duties as assigned.

Benefits

• Health & Safety is our #1 priority.
• Competitive wages.
• Comprehensive health benefits coverage after 30 days of full-time employment.
• Group 401K with company matching component.
• Opportunities for growth & development for all stages of your career.
• Generous paid time off.
• Company paid training.
• Tuition reimbursement.
• Positive & safe work environments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Waste Management and Remediation Services
• Education Level: Bachelor's degree