District Account Manager
About The Position
Securitas Security Services USA, Inc. is the global leader in providing security solutions. Our mission is to help companies protect their most important assets. By combining state-of-the-art technology with exceptional personnel, we create custom security solutions tailored to our clients' needs. We are currently seeking a dedicated and dynamic District Account Manager to oversee our clients’ facilities in San Antonio, TX. As a District Account Manager, you will support multiple key global clients by delivering best-in-class security services. You will lead a team of supervisors and security officers, engaging with senior client stakeholders and managing security projects to meet performance, conduct, and behavioral standards. The role requires a tactical leader capable of executing projects on time, within budget, and aligned with predefined objectives.
Requirements
- Previous management and leadership experience in a security or similar environment.
- Strong operational and management skills, including planning, organizing, and decision-making abilities.
- Experience in employee scheduling, training, and performance management.
- Customer service management experience with a proven track record of delivering superior service.
- Excellent communication and interpersonal skills.
- Demonstrated ability to innovate and drive positive change.
- Professionalism, ethical conduct, and integrity.
- Adaptable and data-driven with strong problem-solving skills.
Nice To Haves
- High-level qualifications in risk management and avoidance (preferred).
Responsibilities
- Manage day-to-day operations of the site security team, including scheduling, training, counseling, mentoring, and performance management.
- Ensure compliance with operational standards, company policies, and client expectations.
- Act as the primary point of contact for client representatives, addressing concerns and maintaining strong relationships.
- Oversee security projects from initiation to completion, ensuring they meet objectives and quality standards.
- Implement solutions to enhance efficiency, safety, and security protocols.
- Maintain operational excellence by achieving key performance indicators (KPIs) and service level agreements (SLAs).
- Develop and execute training programs and standard operating procedures for security personnel.
- Conduct audits, manage access control systems, and ensure compliance with safety regulations.
- Lead by example, demonstrating Securitas' core values of Integrity, Vigilance, and Helpfulness.
Benefits
- Includes medical, dental, vision, and life insurance, along with 401K and 5 accrued PTO days.
- Career development opportunities and training
- Retirement plan
- Employer-provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas Saves discount program
- Paid holidays
- Paid time away from work
- Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
- Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
