About The Position

BASIC PURPOSE AND SCOPE OF POSITIONProvide customer service, maintain product availability, and supervise distribution personnel to effectively and efficiently distribute parts to assigned division dealer network. PRINCIPAL ACTIVITIES: This position does the following in accordance with all applicable Federal, State and local laws / regulations and the Company’s policies, procedures and guidelines: Provide support to dealers by responding to inquires (via phone, email, and fax) regarding product availability, dealer order status, product applications, and compatibility. Resolve shipping issues/problems and track inbound and outbound shipments. Assist Sales and other department personnel in locating equipment and kits, answering questions regarding product availability and price, and resolving problems with invoices and equipment. Allocate products to dealers as assigned by Regional Sales Managers. Monitor and control inventory levels within assigned division through accurate processing (invoicing) of shipments, physical inventory, and adjustments as required. Provide supervision to assigned Distribution Department employees, including distributing and reviewing work, training, and coaching. May perform duties of Distribution Manger in his/her absence. SPECIAL PROJECTSSpecial projects may include attending National Dealer Meeting to supervise order writing team.

Requirements

  • Associate’s degree or equivalent and 3 to 5 years related experience.
  • Excellent customer service skills, including the ability to remain diplomatic in argumentative situations.
  • Effective verbal and written communication skills.
  • Good organizational skills including the ability to multitask.
  • Must be able to read, write and communicate in English.

Nice To Haves

  • Experience in the agricultural equipment industry preferred.

Responsibilities

  • Provide support to dealers by responding to inquires (via phone, email, and fax) regarding product availability, dealer order status, product applications, and compatibility.
  • Resolve shipping issues/problems and track inbound and outbound shipments.
  • Assist Sales and other department personnel in locating equipment and kits, answering questions regarding product availability and price, and resolving problems with invoices and equipment.
  • Allocate products to dealers as assigned by Regional Sales Managers.
  • Monitor and control inventory levels within assigned division through accurate processing (invoicing) of shipments, physical inventory, and adjustments as required.
  • Provide supervision to assigned Distribution Department employees, including distributing and reviewing work, training, and coaching.
  • May perform duties of Distribution Manger in his/her absence.
  • Attend National Dealer Meeting to supervise order writing team.
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