Distribution Specialist

Hub International Insurance•Austin, TX

5d•$25 - $30•Hybrid

About The Position

HUB is a global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 18,000 employees in 600 offices throughout North America, HUB has grown substantially, in part due to our industry leading success in mergers and acquisitions. Hub Investment Partners, a HUB International Company, manages retirement accounts, chiefly for the public sector. Our clients are mostly school districts who use us to manage the retirement accounts for their employees. We are responsible for ensuring that plans comply with federal laws and regulations, and our clients hire us to make sure that all of the money moving into and out of these accounts does so in accordance with those federal regulations. We are looking for a motivated individual to join our Distribution Processing Team. Experience with the material is preferred but not required. We are willing to train up the right individual. Eagerness to learn and attention to detail are a must. The Distribution Processor serves as a point of contact for the participants and school district, handling a variety of tasks for both internal and external employees and partners, such as written communications, client contact management, and incoming distributions processing. We encourage career development and opportunities are available.

Requirements

Proven experience in the areas of customer service, strong communication skills (verbal & written) and willingness to learn.
General knowledge of computer applications - Microsoft Office, Gmail, Adobe Acrobat.
Highly skilled at time management and prioritization of responsibilities.
Ability to handle multiple tasks simultaneously with a high degree of accuracy.

Nice To Haves

Preferred knowledge of retirement accounts: 403(b), 457(b), 401(k), 401(a), FICA Alternative.
College Degree or comparable industry experience is preferred.

Responsibilities

Assist relationship manager in processing 403(b), 457(b), 401(a) and FICA Alternative retirement plans
Process loans, hardship withdrawals, death claims, rollovers, and cash payments distributions
Review plan distributions and determine eligibility based on plan design and regulations
Coordinate with internal relationship manager to resolve problems relating to information or payments
Maintain understanding of applicable rules, regulations and polices governing 403(b), 401(a), 457(b) and FICA Alternative retirement plans
Maintain strong communication with school district officials for participants eligibility
Reconcile payment amounts and documentation with custodian banking team
Process required minimum distributions and maintain knowledge of IRS requirements
Review documents for authenticity and accuracy and processes requests relating to assigned benefit programs
Process all distributions and meet distribution deadlines (both individual and team deadlines)
Provide account statements when needed
May verify the legitimacy of beneficiary designations and finalizes payments for death claims for members/retirees, including those with specialized issues such as QDROs
Send letters/email communication with the associated reason in reference to declination, missing information, and appropriate forms when needed
Assist in the check file process
Assist in providing 1099 records or corrections