Distribution Specialist

Associated Wholesale Grocers • Hernando, MS

393d

About The Position

The Distribution Specialist serves as a liaison between AWG members and the warehouse, focusing on load auditing, managing credits, and addressing ordering and shipping issues. This role involves training on various programs, ensuring timely processing of store credits, and enhancing the customer experience for retailers. The specialist will also analyze data to identify root causes of credit issues and develop strategies to improve performance.

Requirements

• 5 years of customer service experience in retail operations
• 5 years of grocery experience at wholesale or retail
• Excellent verbal and written communication skills
• Strong computer and analytical skills
• Ability to operate in a cross-functional team environment
• Ability to work independently and manage own schedule
• Possess critical thinking and business process analytical skills
• Must have a valid driver's license
• Must be able to travel overnight extensively with little or no notice
• Current Food Safety Certification or must obtain within initial 30 days in role.

Nice To Haves

• Bachelor's degree in Business, Marketing, or Accounting preferred
• Proficient knowledge of MS Office

Responsibilities

• Provide excellent customer service by supporting retailers via phone, e-mail, internal documents, and in person.
• Develop and implement data analytics to address root causes and develop strategies to remedy credit problems.
• Analyze and develop initiatives to reduce credits within the top ten store list of each credit category.
• Audit loads, both at the warehouse and retail locations.
• Research credits claimed by retailers for accuracy and loss to the Company.
• Work with division sales teams to correct issues with order accuracy at the retail level to reduce order entry errors.
• Assist stores by auditing first truck deliveries and assisting in order review and processing at the store.
• Assist in the training and onboarding of all programs with AWG.
• Train and become the SME for programs such as Storefront, APG, Power BI, RPA and others.
• Resolve Fresh Department quality issues by working with the division procurement teams and warehouse.
• Ensure all product is delivered and no 'left offs' remain on the dock at the completion of the selection cycle.
• Work with routing department to ensure left off product is delivered as soon as possible, and any credits are issued accordingly.
• Train retailers on AWG programs including Storefront, RPA, Delivery Tracker, Printing Invoices and Check Off Sheets, Ordering and Credit Reporting systems.
• Develop relationships with retailers to ensure they receive the necessary attention and answers to their questions.
• Research special requests as necessary per Division Management and Members.
• Work with warehouse management team to identify problem areas in stacking, order filling accuracy, product quality and resolving potential slotting issues.
• Assist division sales departments in disposing of and selling of outdated, damaged and discontinued products per company procedures and established shrink objectives.
• Work with Division accounting department to identify problem areas relating to credits claimed by retailers.
• Conduct store visits in the Division to help answer member/retailer questions and implement resolutions as needed.

Benefits

• Wellness program
• Health savings account
• AD&D insurance
• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• 401(k) 4% Match
• Employee assistance program
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Warehousing and Storage
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees