Distribution Services Placement Coordinator I

CorneaGen • Baltimore, MD

2d • $23 - $25 • Hybrid

About The Position

Are you searching for a job with a company that offers paid on-the-job training and development, competitive wages and top-of-the-line benefits? Or are you thinking about making a career change into a new and exciting line of work that’s focused on improving the lives of others? If the answer to any of these questions is “Yes!”, then keep reading! CorneaGen is a mission-driven company focused on providing the highest quality donor tissue, unparalleled customer service and superior products that transform how ophthalmologists treat and care for every person impacted by corneal disease. Through continuous innovations in tissue processing technology and surgical devices, advocacy for patient access and simplified payor reimbursement policies, CorneaGen is advancing the next generation of cornea care. In support of this goal, we are looking for a Distribution Services Placement Coordinator I to join our team in our Baltimore office. What does a Distribution Services Placement Coordinator I do? The Distribution and Inside Sales Coordinator I is responsible for performing daily distribution of long-term tissue in a manner that maintains and improves distribution relationships with local, national, and international facilities, surgeons and eye banks.

Requirements

• You have received your high school diploma or equivalent

Nice To Haves

• Bachelor’s degree in related field or an equivalent combination of education and highly relevant experience preferred.
• 3 years experience in Ophthalmology related position preferred.

Responsibilities

• Perform all daily routine aspects of long-term tissue distribution.
• Process customer orders in accordance with specifications on order forms/ purchase orders and contractual fees in a timely and accurate manner.
• Ensure all tissue is distributed in a fair and equitable manner.
• Provide support and addresses customer questions about CorneaGen’s long term tissues.
• Facilitate accurate billing and maintains accurate records and other related tasks.
• Qualify and capture sources of inquiries for SPS / Director.
• Help maintain and enhance relationship with purchasing agents, surgeons and surgical staff.
• Create cases in database for all customer concerns, complaints, reports of adverse events.
• Work with Accounting to facilitate credit / rebill issues.
• Perform tasks related to shipping tissue to international contacts, special instructions, paperwork etc.
• Assist fresh tissue distribution teams for shipping of emergency tissues and returns.
• Coordinate shipping logistics to minimize shipping expenses.
• Fulfill and ship long term tissue orders
• Maintain adequate inventory of long-term tissue in CorneaGen Baltimore
• Maintain adequate inventory of long-term tissue in remote locations.
• Perform weekly and monthly cleaning of the laboratory.
• Perform bi-weekly / monthly audits of stock tissue and inventory.
• Assist in maintaining interdepartmental/lab relationships and providing services for other departments.

Benefits

• Generous employer-paid health benefits (medical, dental and vision premiums) for all employees, plus minimal premium contributions to cover dependents
• Retirement benefits, with a 5% company match plus opportunities for additional employer contributions.
• Paid time off, including 12 company holidays and 2+ weeks of PTO, with opportunities to accrue additional PTO based on tenure.
• Costco membership reimbursement.
• Short-term and long-term disability, life and AD&D insurance, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees