Distribution Operator

Mini-Circuits•Springfield, MO

2d•$40,000 - $45,000

About The Position

The Distribution Operator works proactively to manage assigned Distribution accounts by developing relationships, actively participating in customer meetings, ensuring support to Distribution Partners and supports the company efforts to maximize and develop each account to its fullest business potential.

Requirements

Associate degree in Business, Supply Chain, Marketing, or related field
2+ years of experience in account management, customer service, order management, or distribution support.
Proficient in MS Office (Outlook, Word, Excel, PowerPoint).
Experience with ERP/CRM related software.
Comfortable with data entry, reporting, and analysis.
Ability to learn and test new or updated software tools.
Strong written and verbal communication skills.
Organized and detail-orientated.
Comply, understand, and support corporate safety initiatives to ensure a safe work environment
Ability and willingness to abide by Company’s Code of Conduct
Occasional travel, some overnight, as required

Responsibilities

Process and execute all customer requests including but not limited to orders and quotes in accordance with department procedures
Maintain customer accounts and database with current customer requirements
Manage and maintain forecasts for Distribution Partners; work with Production Control, Material Planning and Management to support on-time delivery
Manage POS data in the Mini-Circuits system, to include but not limited to, review of reports, accounts linked, new customer creation
Monitor Product Change Notices and pricing changes and notify each Channel Partner, taking any actions resulting from the PCN or pricing change.
Report any constraints to daily tasks to the manager for improvement or resolution
Review all RMAs for prompt response; implement preventative actions and closure to customer satisfaction.
Gather and compile pricing data, product information, and lead times, for management review monthly for new parts to add to Distribution.
Review/Process annual quote agreements
Review contracts and customer requests, terms and conditions, and QA clauses with internal members, legal team and senior management as applicable.
Provide general customer service support (i.e. respond to questions, requests for pricing, expedites, late order follow-up, etc).
The duties, responsibilities and expectations described above are not a comprehensive list and additional tasks may be assigned to the member, within the scope of the position.