Distribution Operations Supervisor

Mactac North America•Vancouver, WA

1d•Onsite

About The Position

Direct and coordinate the activities of the Finishing and Distribution Center to ensure cost-effective operation. Warehouse management responsibilities include the management of inventory, facility and equipment maintenance and services, administration of company policies and procedures, and supervision of all production and warehouse personnel. The DC Operations Supervisor leads a team in a unionized, multi‑shift distribution center to safely and efficiently receive, pick, pack, replenish, and ship customer orders. This role manages daily execution, supports cross-shift handoffs, and ensures consistency of operations across all shifts. The Supervisor upholds the collective bargaining agreement (CBA) while driving performance, engagement, and continuous improvement.

Requirements

2–4+ years of distribution/warehouse operations experience, with 1–2+ years leading in a unionized environment.
Experience coordinating or supervising multi‑shift operations.
Knowledge of LMS platforms
Strong documentation, communication, and floor leadership skills.
Proven ability to collaborate on a CBA Requirements (seniority, OT protocols, progressive discipline).
Experience with multi‑shift planning, shift‑to‑shift handoffs, and cross-shift productivity alignment.
Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Follows through on commitments.
Ability to achieve results through other people and departments, with good presentation and communication skills.
Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

Experience with JD Edwards (JDE) ERP systems.
Associate's/Bachelor's in Supply Chain, Operations, or related field.
Lean/CI experience (5S, Kaizen, standard work).

Responsibilities

Acts as a safety leader and puts safety first by supporting overall employee safety, fire protection, mobile equipment, housekeeping programs and maintains safe working environment.
Lead a safety-first culture; conduct start-of-shift briefings and enforce PPE and safety policies.
Coordinate safety expectations and follow-up actions across all shifts to ensure continuity.
Investigate incidents and implement corrective actions with sustained improvement.
Administer the CBA fairly and consistently across shifts, including overtime protocols and seniority-based regulations.
Partner with HR on progressive discipline and grievance resolution, ensuring documentation aligns with contract language.
Facilitate inter-departmental communication regarding grievances, investigations, or labor issues.
Drive continuous improvement initiatives to increase process accuracy, reduce defects, and enhance operational consistency across all distribution activities.
Implement / promote standardized work instructions and regularly audit compliance to ensure adherence to quality and safety protocols.
Collaborate with cross‑functional teams (Operations, Engineering, Procurement, and Customer Service) to identify root causes of defects and develop corrective and preventative actions (CAPA).
Track, analyze, and report key quality metrics (e.g., order accuracy, damage rates, audit scores) to ensure performance meets or exceeds corporate expectations.
Champion a culture of quality by providing coaching and training for frontline associates, supervisors, and new hires.
Oversee the investigation of customer complaints and quality issues, ensuring timely resolution and communication of outcomes.
Validate that all quality-related documentation is accurate, complete, and compliant with internal policies and external regulatory requirements.
Translate the daily plan into staffing and workflow decisions across multi-shift operations.
Ensure smooth handoffs between shifts, including work-in-progress, equipment readiness, and open tasks.
Utilize tools to monitor throughput, productivity, and quality.
Adjust headcount and task assignments based on volume, priority, and shift‑to‑shift variability.
Oversees staffing schedule assignments to meet production and customer service requirements, while monitoring production schedules in conjunction with productivity constraints and overtime.
Facilitates the activities of subordinates and production employees through timely performance appraisals and day-to-day interaction with department managers or shift supervisors.
Responsible for the completeness and accuracy of all production records and reports initiated throughout the plant. Leads the Daily Management System.
Provide clear direction, on-the-floor coaching, and real-time feedback.
Support consistent performance and attendance management across shifts.
Lead onboarding, cross-training, and development of union-represented associates.
Conducts departmental shift meetings regularly. Plans, coordinates, and leads quarterly plant-wide communications meetings.
Promotes and maintains high morale and productivity of employees through fair and effective supervisory practices. Evaluates job performance of all employees, disciplining where necessary and providing verbal or written recognition for significant accomplishments. Arranges for necessary time off when justified, and counsels' employees on work activities and attitudes.
Understands and respects business confidentiality and sensitivity where required through compartmentalization.
Monitors all production, waste, and quality metrics. Generates and validates various reports necessary to ensure continuous quality and productivity improvement are made to achieve stated goals within the manufacturing operation. When necessary, drives departmental improvement projects and Kaizen events as needed to meet the identified goals.
Responsible for overall inventory accuracy at the facility. Facilitate doing cycle counting to ensure availability of required inventories and to work through issues regarding the replenishment of warehouse inventories.
Coordinate and maintain all Enterprise Resource Planning (ERP) / Warehouse Management System (WMS) functionality.
Establish positive working relationships with other Finishing site leaders to work on projects as directed by the senior leadership.
Identify opportunities to implement process changes to improve yields, reduce costs, improve runtime, reduce downtime, and improve quality for all products.
Translate high level business KPIs into site level metrics to drive the desired results in SQDIP.
Partners with engineering department personnel to establish or refine preventative and routine maintenance programs as well as monitors daily production downtime issues to determine root causes and reduce the risk of recurrence.
Participates in the Quality Management System and enforces policies and procedures to maintain quality standards.
Available on-call as a technical and leadership resource to the plant during all hours of operation.
Enforces all company policies regarding performance and behavior standards and operational procedures as defined by the standard work instructions.
Aligns with the Engineering Department to identify and prioritize equipment improvement projects.
Works with Corporate Supply Chain Managers to develop the coater schedule and optimize raw material purchasing to meet inventory and cash flow goals.