Distribution Operations Business Process Manager

CORSAIR•Duluth, GA

About The Position

Key Responsibilities End-to-End Distribution Process Ownership Own and govern distribution operations processes, including: Inbound receiving, unloading, and put-away Storage, slotting, and replenishment Order picking, packing, and staging Cross-docking and flow-through operations Outbound shipping and dock operations DC-level returns and reverse logistics Define distribution process standards, SOPs, policies, and KPIs. Act as final decision-maker for distribution process design, changes, and prioritization. Process Design & Network Standardization Design, document, and maintain end-to-end DC process flows and work instructions. Drive standardization across regional and global distribution centers while enabling local execution requirements. Ensure compliance with safety, quality, labor, and internal control standards. Support distribution network design and capacity planning initiatives. Performance Management & Continuous Improvement Monitor distribution performance using KPIs such as: Order cycle time & OTIF DC productivity (units/lines per labor hour) Dock-to-stock & dock-to-ship time Inventory accuracy & order quality Throughput, space utilization, and labor cost Identify bottlenecks, constraints, and service risks through data analysis and on-site observation. Lead continuous improvement initiatives using Lean, Six Sigma, 5S, and Kaizen. Drive improvements in throughput, labor efficiency, and service reliability. Systems, Automation & Digital Enablement Serve as business owner for distribution systems, primarily WMS and related execution tools. Partner with IT and engineering to define business requirements for system enhancements and integrations. Support automation and material handling initiatives (e.g., conveyors, sorters, AS/RS, AMRs). Ensure operational readiness and process stability during system implementations and go-lives. Stakeholder & Change Management Collaborate closely with DC leadership, operations managers, engineering, IT, HR, safety, and transportation teams. Act as escalation point for distribution process issues and execution gaps. Lead change management, training, and adoption for new processes, systems, and operating models. Enable best-practice sharing and continuous capability building across the DC network. Required Qualifications Education Bachelor’s degree in Supply Chain, Logistics, Industrial Engineering, or Operations Management. Lean / Six Sigma certification preferred. Experience 8–12 years of experience in distribution center or logistics operations. Proven experience leading end-to-end DC processes in high-volume, multi-shift environments. Experience across multiple DCs or regions preferred. Skills & Competencies Strong end-to-end understanding of distribution operations. Expertise in DC productivity, labor management, and capacity planning. Hands-on experience with WMS (SAP EWM, Manhattan, Blue Yonder, or similar). Strong analytical and problem-solving skills. Ability to influence and lead cross-functional teams without direct authority. Comfortable balancing strategic design with hands-on operational engagement. Key Performance Indicators (KPIs) Order Cycle Time & OTIF DC Productivity (Units/Lines per Hour) Dock-to-Stock & Dock-to-Ship Inventory Accuracy & Order Quality Labor Cost per Unit Safety Incidents & Process Compliance Behavioral Competencies Ownership and accountability Customer and service orientation Continuous improvement mindset Safety-first leadership Data-driven decision making

Requirements

Bachelor’s degree in Supply Chain, Logistics, Industrial Engineering, or Operations Management.
8–12 years of experience in distribution center or logistics operations.
Proven experience leading end-to-end DC processes in high-volume, multi-shift environments.
Strong end-to-end understanding of distribution operations.
Expertise in DC productivity, labor management, and capacity planning.
Hands-on experience with WMS (SAP EWM, Manhattan, Blue Yonder, or similar).
Strong analytical and problem-solving skills.
Ability to influence and lead cross-functional teams without direct authority.
Comfortable balancing strategic design with hands-on operational engagement.

Nice To Haves

Lean / Six Sigma certification preferred.
Experience across multiple DCs or regions preferred.

Responsibilities

Own and govern distribution operations processes, including: Inbound receiving, unloading, and put-away; Storage, slotting, and replenishment; Order picking, packing, and staging; Cross-docking and flow-through operations; Outbound shipping and dock operations; DC-level returns and reverse logistics
Define distribution process standards, SOPs, policies, and KPIs.
Act as final decision-maker for distribution process design, changes, and prioritization.
Design, document, and maintain end-to-end DC process flows and work instructions.
Drive standardization across regional and global distribution centers while enabling local execution requirements.
Ensure compliance with safety, quality, labor, and internal control standards.
Support distribution network design and capacity planning initiatives.
Monitor distribution performance using KPIs such as: Order cycle time & OTIF; DC productivity (units/lines per labor hour); Dock-to-stock & dock-to-ship time; Inventory accuracy & order quality; Throughput, space utilization, and labor cost
Identify bottlenecks, constraints, and service risks through data analysis and on-site observation.
Lead continuous improvement initiatives using Lean, Six Sigma, 5S, and Kaizen.
Drive improvements in throughput, labor efficiency, and service reliability.
Serve as business owner for distribution systems, primarily WMS and related execution tools.
Partner with IT and engineering to define business requirements for system enhancements and integrations.
Support automation and material handling initiatives (e.g., conveyors, sorters, AS/RS, AMRs).
Ensure operational readiness and process stability during system implementations and go-lives.
Collaborate closely with DC leadership, operations managers, engineering, IT, HR, safety, and transportation teams.
Act as escalation point for distribution process issues and execution gaps.
Lead change management, training, and adoption for new processes, systems, and operating models.
Enable best-practice sharing and continuous capability building across the DC network.