Distribution Line Coordinator - Coordinator Sr.

American Electric Power • Benton Harbor, MI

1d

About The Position

Responsible for conducting and coordinating distribution line training, procuring, inspecting and testing tools and equipment, conducting investigations and answering customer complaints. What you’ll do: ESSENTIAL JOB FUNCTIONS: Investigate damage complaints and prepare reports detailing findings and make recommendations to resolve complaints. The damage complaints may include but not be limited to: service quality, high or low voltage, landscape damage caused by company equipment or personnel, etc. Assist with pre-checking jobs, customer contacts, work with stores, distribution crews and applicable supervision to secure and provide the necessary tools and equipment for the crew personnel. Support technical training needs when requested and coordinate training with technical trainers if needed. Conduct distribution line training as needed. Inspect and test distribution line tools and equipment. Promote and enforce the Company's Accident Prevention, Safety and Health Programs, and assist line crews on jobs as required for work area protection and ground worker assistance. Support service restoration activities and assume other duties and responsibilities as assigned. What we’re looking for: Minimum Requirements for Distribution Line Coordinator (SG 06): Education requirements are listed below: High School Diploma or GED. Work Experience requirement listed below: Minimum of 5 years' experience in distribution line or distribution engineering, or equivalent related experience, including good working knowledge of distribution operations activities. Minimum Requirements for Distribution Line Coordinator Sr. (SG 07): Education requirements are listed below: High school diploma or GED. Work Experience requirement listed below: Minimum of 7 years' experience in distribution line or distribution engineering, or equivalent related experience, including good working knowledge of distribution operations activities. Other requirements: Must possess interpersonal skills necessary to deal with internal and external customers in a professional manner. Valid State Driver’s license. What you’ll get: Distribution Line Coordinator (SG 06): Starting pay between $72,380-$90,475/year Distribution Line Coordinator Sr. (SG 07): Starting pay between $85,081-$106, 354/year In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees. At AEP, we’re more than just an energy company — we’re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Requirements

• High School Diploma or GED.
• Minimum of 5 years' experience in distribution line or distribution engineering, or equivalent related experience, including good working knowledge of distribution operations activities.
• Must possess interpersonal skills necessary to deal with internal and external customers in a professional manner.
• Valid State Driver’s license.
• Minimum of 7 years' experience in distribution line or distribution engineering, or equivalent related experience, including good working knowledge of distribution operations activities.

Responsibilities

• Investigate damage complaints and prepare reports detailing findings and make recommendations to resolve complaints.
• Assist with pre-checking jobs, customer contacts, work with stores, distribution crews and applicable supervision to secure and provide the necessary tools and equipment for the crew personnel.
• Support technical training needs when requested and coordinate training with technical trainers if needed.
• Conduct distribution line training as needed.
• Inspect and test distribution line tools and equipment.
• Promote and enforce the Company's Accident Prevention, Safety and Health Programs, and assist line crews on jobs as required for work area protection and ground worker assistance.
• Support service restoration activities and assume other duties and responsibilities as assigned.

Benefits

• In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED