Distribution Dispatcher Associate-Distribution Dispatcher Sr.

American Electric Power • Shreveport, LA

5d • Onsite

About The Position

This is a single position posted at multiple levels. The job description below is based on the associate level. Additional skills and experience required for Sr Job Description: This role is responsible for assisting in the safe and reliable operation, dispatching and restoration of facilities for the AEP SWEPCO.

Requirements

• Dist. Dispatcher Associate Education: Bachelor’s degree in any field, OR Associate’s degree in electrical or electronic technology, OR High School Diploma with 2 years of experience with technical customer support and service, including successful multi-tasking and handling of multiple programs/screens.
• Other: Successful completion of the System Operator/Power Dispatching Selection System (SO/PD) is required for this position. A review of Employment Test Prep information may be helpful.
• Rotating shift work required.
• Must maintain a high availability for call-out response.
• Due to call-out responsibility, applicants must live within or be willing to relocate to within 60 minutes of the reporting location.
• Must satisfactorily complete required training and testing to progress to the next level within the Distribution Dispatcher Associate classification within 2 years and to the Distribution Dispatcher classification within 4 years or vacate the position.
• Promotion and/or equity adjustments within the classification will be made in salary upon successful completion of the required training and testing.
• Must be able to work under pressure during periods of critical system conditions and deal with diverse situations simultaneously.
• Critical decisions must be made affecting reliability and priority of service to customers.
• Failure to issue correct instructions could affect personnel safety, welfare of the general public, equipment damage, loss of revenue and adverse publicity
• Dist. Dispatcher Education: Bachelor’s degree in any field, OR Associate’s degree in electrical or electronic technology, OR High School Diploma with 2 years of experience with technical customer support and service, including successful multi-tasking and handling of multiple programs/screens.
• Other: Successful completion of the System Operator/Power Dispatching Selection System (SO/PD) is required for this position. A review of Employment Test Prep information may be helpful.
• Successfully complete training and pass the examination for a Distribution Dispatcher.Rotating shift work required.
• Must maintain a high availability for call-out response.
• Due to call-out responsibility, applicants must live within or be willing to relocate to within 60 minutes of the reporting location.
• Must be able to work under pressure during periods of critical system conditions and deal with diverse situations simultaneously.
• Critical decisions must be made affecting reliability and priority of service to customers.
• Failure to issue correct instructions could affect personnel safety, welfare of the general public, equipment damage, loss of revenue and adverse publicity.
• Further advancement based on business need.
• Dist. Dispatch Sr Education: Associate's degree in electrical or electronic technology; Bachelor's degree in any field or equivalent education and/or experience.
• Work Experience: Minimum two years of experience as a Distribution Dispatcher.
• Required License(s)/Certification(s): Successfully complete training and pass the examination for a Distribution Dispatcher Sr.
• Other: Rotating shift work required.
• Must maintain a high availability for call-out response.
• Due to call-out responsibility, applicants must live within, or be willing to relocate to within, 60 minutes of the reporting location.
• With approval from distribution management, a Distribution Dispatcher Sr. with at least two years of experience in the position and upon satisfactorily completing the required training and testing can be given a promotional/equity salary adjustment within the classification.
• Must be able to work under pressure during periods of critical system conditions and deal with diverse situations simultaneously.
• Critical decisions must be made affecting reliability and priority of service to customers.
• Failure to issue correct instructions could affect personnel safety, welfare of the general public, equipment damage, loss of revenue, and adverse publicity.

Responsibilities

• Promote and enforce the Company's Safety and Health programs.
• Be knowledgeable and adhere to written company and department policy and procedures.
• Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance Policy.
• Effectively operate company communication equipment.
• Track crew locations and ongoing work on the distribution system.
• Dispatch service personnel to respond to outage and emergency situations.
• Authorize the energizing and restoration of distribution facilities.
• Maintain accurate outage records.
• Maintain accurate records of abnormal and defective equipment for distribution facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees