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The Distribution Design Associate is primarily responsible for managing customer projects and system improvement projects, as well as being technically knowledgeable regarding engineering on utility distribution electric lines and or gas mains. Key responsibilities include: Under the direction of Supervising Engineers/Supervisors Distribution Design, represent the Company as a single point of contact with customers, builders, developers, regarding service requests. Provide engineering services on customer requests and projects generated internally, such as reliability, planning and replacement. Manage customer and system improvement projects to meet the required due date. Provide excellent customer service to contribute to the customer satisfaction goals of Ameren Illinois. Gather all necessary customer load information, service size, voltage, and other pertinent information so facilities can be sized correctly. Prepare engineering field notes and send these to the Design Center timely to ensure all requirements are met. Obtain all required customer approvals, easements, and rights-of-way to prepare and execute service contracts, permits, releases, plats, and records. Coordinate with Operations to ensure projects are scheduled in a timeframe to meet in service requirements for both customer and system improvement projects. Maintain a thorough understanding of the Company's Standard and Qualifications and customer billing policies. Assist in the evaluation of new business projects to determine expected revenue, project costs, and customer contributions. Process jobs using various Company computer systems. Maintain a positive and mutually beneficial relationship with the Company's customers, architects, consulting engineers and internal customers. Work may occur in a field or office environment and the Distribution Design Associate will be subject to emergency call-out requests.
