Distribution Claims Coordinator

BD•Four Oaks, NC

3d•Onsite

About The Position

The Claims Coordinator is responsible for providing post order support to resolve disputes submitted by our customer base. This position works closely with the Distribution Supervisor to ensure that the department's goals and quality standards are achieved through continuous improvement and efficiency gains opportunities. This position works closely with the Customer Claims Department on pricing, sales support and transportation and is under direct supervision of the Distribution Supervisor. This role is responsible for investigating and processing credits, debits and rebilling associated with overages/shortages, damages, pricing discrepancies and customer requested returns. We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you'll be supported to learn, grow and become your best self. Become a maker of possible with us.

Requirements

High school diploma or GED, preferred.
1 year of customer experience, preferred.
1 year of SAP experience. Preferred.
Excellent organizational skills.
Demonstrated excellence in the continuous handling of meticulous details.
Excellent data entry, proofreading, and typing skills.
Ability to work independently with minimal supervision.
Experience navigating WMS.
Working knowledge of MS Word and MS Excel.
Strong analytical and critical thinking skills.

Responsibilities

Communicates customer reported claims and errors.
Working with internal stakeholders to investigate and dispose of carrier claims.
Provide claims data for review and assessment to site leadership.
Function as Subject Matter Expert for the claims process.
Works directly with inventory control to validate inventory accuracy.
Provides Root Cause analysis to operational leadership to determine process improvement steps.
Creating RMA's
Managing Quality notifications.
Processing requests for credit, rebill and returns as needed.
Monitoring claims daily.
Resolution of service complaints to the satisfaction of the customer within established company guidelines.